Systems Engineer

The CCS Companies is a leading provider of Business Process Outsourcing (BPO) solutions, specializing in credit collection services, customer contact solutions, and healthcare revenue cycle management. We are committed to delivering professional, innovative, and customer-centric services across various industries nationwide.

The Systems Engineer is a dedicated security position responsible for managing inventory and patch management systems for our corporate back-office. This includes applying service packs, hotfixes, security patches, drivers, firmware, and OS updates per industry best practices, as well as conducting system monitoring, vulnerability scanning, and remediation.

ESSENTIAL FUNCTIONS:

• Regularly monitors system performance, applies patches and updates, and conducts routine maintenance to ensure reliability and security.
• Creates and updates detailed documentation for system configurations, processes, and procedures.
• Diagnoses and resolves hardware, software, and network issues promptly to minimize downtime.
• Works closely with IT teams, vendors, and stakeholders to plan, implement, and improve infrastructure solutions.
• Analyzes system performance data to optimize resources and plan for future growth.
• Develops and maintains effective backup and disaster recovery strategies to protect critical data and services.
• Implements and enforces security policies, perform vulnerability assessments, and ensure systems adhere to compliance standards.
• Configures, manages, and optimizes Office 365 services, including Exchange Online and Teams.
• Integrate on-premises systems with cloud environments using tools like Azure Active Directory or AWS Directory Service.
• Participates in an on-call rotation.
• Other duties may be assigned as required by business need.
• Ability to maintain a consistent and regular attendance in accordance with an established schedule.
• Ability to work onsite/in-office and in accordance with CCS and department policies and procedures.

QUALIFICATIONS:

• 7–10 years of hands-on experience as a Systems Engineer in a Windows Active Directory environment, including administering Windows Server and applying service packs, hotfixes, security patches, drivers, firmware, and OS updates is required.
• Proficient with VMware ESX (v7.x or higher) and vSphere, including centralized administration via Virtual Center, VCP certification is a plus.
• Demonstrated experience designing, deploying, and managing cloud environments on Microsoft Azure and AWS, with a solid understanding of virtual networking, compute, storage, and security services.
• Proven track record managing Office 365 services, such as Exchange Online, Teams, and integrating them with on-premises systems. Microsoft Certification a plus.
• Familiarity with Azure Entra, including configuring multi-factor authentication, conditional access, and role-based access control.
• Experience with blade server systems (preferably HP) and SAN technologies (preferably HP Nimble).
• Self-motivated, committed to continuous learning, receptive to feedback, and adaptable to change.
• Excellent written, verbal, listening, and presentation skills, with a strong ability to work effectively as part of a team.
• Able to work outside normal business hours as needed for off hours maintenance is required.

EDUCATION REQUIREMENTS:

• Bachelor’s Degree required.
• Microsoft Certification a plus.
• VCP Certification a plus.

The CCS Companies is an Equal Opportunity Employer, Veteran and Diversity Candidates strongly encouraged to apply.