Workforce Support Specialist

Based in Mill Hall, PA, this role provides day-to-day HR support to employees and leaders across manufacturing sites. You will manage employee relations inquiries and cases, assist with investigations and performance processes, coach employees and managers on HR resources, and support regional HR initiatives using digital case management tools.

Responsibilities

• Provide employee relations and manager capability support across sites, using observations and data to recommend strategies that support morale and engagement.
• Serve as the primary contact for employee HR inquiries and complaints, managing cases and guiding employees through policies and protocols.
• Assist employees and managers with promotions, investigations, corrective actions, performance improvement plans, and restructuring initiatives.
• Coach leaders and employees on resources for performance management, development, and conflict management.
• Use digital case management and workflow tools, including Service
• Now, to manage and resolve employee relations concerns.
• Support projects that enhance HR processes and capabilities.

Required Skills

• Employee relations
• Labor relations principles and practices
• HR policies and procedures
• HR case management
• Employee investigations
• Corrective action processes
• Performance improvement plans
• Performance management
• Digital case management tools
• Workflow management tools