DevOps Manager

As a DevOps manager you will lead and grow a distributed, follow-the-sun DevOps Operations team that owns the L3 support function for our Edge/on-prem (OpenShift, k0s) and cloud platforms (AKS and GKE). Your primary responsibility is to deliver reliable operations at scale by establishing the processes, standards, and capabilities that enable fast, high-quality L3 resolution. 

You will foster tight, day-to-day collaboration between Operations and the DevOps engineering teams to ensure unified incident and change management across time zones. 

The primary objective is to deliver fast, regionally aligned L3 support for DevOps-related incidents and changes, streamline DevOps–Ops handoffs, and equip Ops with the tooling and automation needed to resolve more L1/L2 issues. 

Having a good understanding of our product, its components and their interactions is essential in troubleshooting and problem remediation. 

You will partner with DevOps engineering to automate and streamline existing workflows and processes. 

Ensuring timely, high-quality handling of requests will reduce incident duration and directly improve customer satisfaction.