Field Communications Specialist

About International Dairy Queen, Inc.International Dairy Queen, Inc. (IDQ), based in Minneapolis, Minnesota, is the parent company of American Dairy Queen Corporation and Dairy Queen Canada, Inc. Through its subsidiaries, IDQ develops, licenses, and services a system of more than 7,800 DQ restaurants in more than 20 countries. IDQ is a subsidiary of Berkshire Hathaway, Inc. For more information, visit DairyQueen.com.

Here at IDQ, we create extraordinary Fan experiences every day and we do this through our commitment to hiring and retaining only the best in class talent. We firmly believe that our employees are the catalyst to the success of the company where their initiative, strategic thinking, and entrepreneurial spirit are recognized and rewarded. We're looking for motivated, passionate and dedicated individuals with an inherent need and ambition to go after bigger challenges. 

The Field Communications Specialist develops, distributes, and measures the impact of clear, timely communications for distribution centers, suppliers, franchisees, and attendees of key company events. Helps to ensure critical operational information reaches business partners accurately, consistently, and at the right time.

In partnership with the Field Communications Manager and cross-functional subject-matter experts, this position continually improves communication planning, processes, execution, measurement, and technology to increase effectiveness, operational efficiency, and productivity.

The ideal candidate is a strong business writer and editor who can translate complex information into concise, engaging, and actionable communications. This individual is a proactive, highly organized self-starter who demonstrates sound judgment, exceptional attention to detail, and the ability to build effective working relationships at all levels of the organization, including executive leadership.

Principal Accountabilities:

• Partner with cross-functional subject-matter experts to draft, edit, and distribute daily and weekly communications for distribution centers, suppliers, and franchisees, ensuring alignment with company priorities, strategic goals, and brand standards.
• Lead the weekly deployment of the Distribution Center eNews. Manage content development, review, approvals, and distribution.
• Support the development of themes, content, and communications for the biennial DQ Supply Chain Summit and other special events as assigned.
• Draft and distribute accurate, time-sensitive communications regarding product holds and withdrawals to distribution centers and franchisees.
• Develop and distribute quarterly communication analytics reports for internal business partners; use performance insights to recommend and implement improvements that increase communication effectiveness.
• Partner with teams to maintain accurate internal and external distribution lists to support reliable, targeted communications.
• Identify opportunities to improve communication processes, templates, tools, and technologies, and help implement scalable solutions that support business needs

The US national base salary range for this position is $82,090-$98,508.  The base salary range displayed reflects the targeted hiring range for positions across all US locations. Individual pay is determined by job-related skills, work location and relevant education or experience

Education & Qualifications:

• Bachelor’s degree in communications, journalism, or a related field, or equivalent experience in lieu of a degree.
• One to three years of experience in a dedicated communications, operational communications or training role.
• Demonstrated ability to produce clear, concise, accurate, and timely business communications.
• Proficiency in Microsoft Office, including Outlook, Word, Teams, Excel, and PowerPoint.
• Experience supporting supply chain communications is preferred but not required.
• Experience managing email distribution platforms is strongly preferred.
• Exceptional writing, editing, and proofreading skills, with the ability to tailor messages for different audiences and communication channels.
• Strong understanding of strategic communication planning, message development, execution, and measurement.
• Creative and strategic thinker who can quickly develop clear, engaging and actionable communications for varied audiences.
• Strong planning, organization, and project-management skills, with the ability to prioritize competing requests, establish repeatable processes, and consistently meet deadlines.
• Excellent relationship-building and collaboration skills, with the ability to work effectively with a range of internal and external partners.
• Sound judgment and composure when managing sensitive, urgent or time-critical operational communications.
• Ability to learn and apply new communication platforms, tools and technologies.

All your information will be kept confidential according to EEO guidelines.  

Benefits

Benefit eligible employees may receive a comprehensive  benefits package that includes medical and dental coverage, 401K match, paid time off (including volunteer time as well as parental leave) and so much more!  To learn more about our great benefit offerings, Click Here.

Work Environment

Most positions located out of our global headquarters in Bloomington, MN will work a hybrid work schedule where you will work 3 collaboration days a week.  Additional in office time may be required to support team/project needs.  

Inclusion & Belonging

We are committed to creating a culture of inclusion and belonging for all who touch DQ. We believe in and commit to fostering a community where employees bring their authentic selves to work, and where we recruit, engage, and retain employees, franchise owners, and suppliers based on qualifications and merit. We strive to maintain an environment where everyone feels welcome.

IDQ is an Equal Opportunity Employer, and we use E-Verify to confirm the identity and employment eligibility of all new team members. You must be authorized to work in the United States without the need for employer sponsorship.