Senior Marketing Account Executive

To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Business software has become a blocker instead of ways to get work done. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency.

As a
Account Manager - Mid Market
, you’ll work with some of our most valued customers, helping them grow with Freshworks while building long-term, trusted partnerships. Grow key accounts through upsell, cross-sell, and renewals, consistently surpassing revenue goals while delivering meaningful impact for customers. Execute the sales process
: Lead complex sales cycles end-to-end, securing strategic wins and fostering long-term partnerships. Champion collaboration across teams to uncover opportunities, strengthen retention, and expand customer success.

Build a strong, future-ready pipeline with accurate forecasting and consistent execution. Travel as required to connect in person, foster relationships, and represent Freshworks with purpose.
5+ years of experience in SaaS or solution-based sales, account management, or customer-facing roles with a track record of success in an aligned territory. Experienced in working with enterprise customers, including senior leaders, consistently exceeding goals with a focus on long-term value creation. Exposure to CRM, EX, CX, or ITSM solutions is a plus.

Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.