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Full timeOperations & Project Management

Branch Operations Manager| Akola

CSBAkola🇮🇳India

Quick overview

SeniorityMid Senior
Employment typeFull Time
Work modeHybrid
LocationAkola, India
ComplianceInventory ManagementKYCReconciliationVault

Job description

Owns daily branch operations including cash, clearing, account opening, and service requests; ensures strict adherence to KYC/AML, RBI and audit norms; partners with sales and service teams to enhance customer experience.

  • Run daily ops controls (cash, vault, ATM, locker, EOD and reconciliation)
  • Servicing Branch Customers and maintaining branch operation in-line with Audit Compliance requirements
  • Ensure accurate account opening/KYC with CKYC uploads and documentation quality
  • Track service metrics (TAT, FTR, complaints) and implement RCA‑based fixes
  • Prepare for audits/inspections; maintain records and resolve observations on time
  • Cross‑sell insurance/investments and activate digital banking for all new customers
  • Train frontline on process updates and compliance requirements
  • Inventory management of customer Deliverables and gold loan packets.

Experience: 3 to 9 years (branch ops)

Qualifications: Graduate; Banking certifications preferred

Certifications:  Preferred - JAIIB/CAIIB

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