Resident Engineer

Overview

We are seeking a highly technical Resident Consultant to provide post-sales support for network products deployed within a customer’s infrastructure.

You will develop and maintain expertise across the customer’s network technologies, supporting network design, certification activities, testing, implementation planning and ongoing operations.

Role Responsibilities

• Support the design and planning of Juniper MX, PTX and QFX routing and switching solutions within the customer’s infrastructure.
• Test new designs, features and functionality in a laboratory environment, developing implementation and verification plans for deployment into the live network.
• Perform Junos software release testing and validation within the customer’s laboratory.
• Test software patches and fixes, verifying correct operation in pre-production and live environments in line with implementation plans.
• Lead design and information-gathering workshops to understand existing network architecture and new technical requirements.
• Train customer design, implementation and support teams to configure and operate Juniper network products.
• Produce regular written reports covering design projects, equipment status and network issues.
• Develop network operating procedures, configuration standards and implementation plans.
• Troubleshoot equipment and network issues, opening and tracking vendor technical support cases through to resolution.
• Understand the customer’s organisational structure, network implementation processes and support procedures to support network availability and sustainability.
• Lead technical workshops covering network issues, case updates, root causes, workarounds and proposed solutions.
• Assist in developing network and equipment operating procedures.
• Develop and maintain fault diagnosis procedures to support effective resolution.
• Support Juniper technologies within the customer’s production environment.
• Define best-practice policies for the use of network products and features.
• Act as a subject matter expert on relevant platforms, software and features, coordinating directly with the technology vendor to resolve implementation challenges.
• Collaborate with other resident consultants to share lessons learned and reduce risks associated with major network upgrades and changes.
• Develop expertise across additional products within the relevant networking portfolio.

Required Background and Qualifications

• Minimum five years’ experience designing, implementing and operating large-scale IP networks.
• Hands-on experience with the Junos command-line interface.
• Large-scale deployment and operational experience with Juniper MX, PTX and ACX routing platforms.
• Strong understanding of service provider networking, including:
• TCP/IP and MPLS fundamentals.
• OSPF, IS-IS, BGP, MPLS-TE, RSVP, LDP, IPv6 and routing policy.
• Routing protocol operation, migration and scaling.
• Routing policies at BGP peering points.
• VPN and tunnelling technologies, including MPLS, L3VPN, VPLS and MVPN.
• Ethernet switching, 802.1Q, quality of service and class of service.
• Network automation experience using Ansible, YAML and Juniper PyEZ.
• Experience developing automation scripts in Python.
• Ability to communicate effectively during critical incidents with technical, operational and executive stakeholders, including CIO and CISO audiences.
• Ability to interpret complex requirements and deliver solutions aligned with best practice.
• Experience supporting major network upgrades, maintenance windows and changes.
• Strong customer-facing, communication and presentation skills.
• Willingness to undertake additional responsibilities required to support the customer and business.

Desirable Qualifications

• Relevant networking certifications, such as JNCIS, JNCIP, JNCIE, CCNP or CCIE.