Senior L3 System Engineer - MSP Escalations & Mentoring

Appetency Recruitment Services on behalf of an established MSP in Sydney seeks a Senior Escalation Engineer. You will be the highest technical escalation point for the managed services team, guiding L1/L2 engineers and ensuring root cause resolution.

You will lead complex outages, mentor junior staff, and work with Defender/Azure environments while maintaining strong client relationships. This hybrid role offers Sydney office presence with onsite parking and a culture that values learning and