Call Center/Customer Support executive (Hybrid)

Description

• Our Client is looking to hire a Managed Care Specialist for a hybrid role.
• No duplicate submissions
• Our Client provides their workforce with a hybrid work environment. Most positions have a combination of work from home and work in the office, which varies by position, department, and business need. Training is extensive, up to 6 weeks prescheduled, virtual / in-office (by supervisor request), and contractors must attend training every day to build proficiency.
• No Preplanned PTO will be approved during training weeks.
• All candidates MUST be local to middle TN and able to commute to our Client’s office in Nashville, TN as needed. The work hours and schedule are M-F with standard 7.5 hours per day/max, 37.5 hours per week.

Key Responsibilities

• Determine individual and family eligibility for our Client’s care programs.
• Assist in coordinating and communicating schedules to internal/external Clients.
• Conduct client interviews, collect facts and information, and compile case data to provide recommendations to an attorney.
• Timely management of casework, including proper documentation and case resolution.
• Provide legal research, analysis of legal papers, and draft legal documents. Document findings accurately.
• Work efficiently / effectively in multiple databases to extract information.
• Attend workgroup meetings and participate in discussions.
• Assist leadership team, as necessary.

Requirements and Skills

• Must have a bachelor’s or associate degree.
• A background in Paralegal studies is a plus.
• Work experience in a Legal environment a plus.
• Customer service or call center experience a plus.
• Proven technical skills (e.g., Microsoft Word, Excel, Outlook, PowerPoint, SharePoint, etc.).
• Excellent time management skills with the ability to prioritize work to meet specific deadlines with minimal supervision.
• Excellent verbal and written communications skills.
• Keen attention to detail and adherence to deadlines.
• Strong time management, note-taking, email organization, and distribution skills.
• Critical thinking and problem-solving skills.

Other Important Information

• The position is a hybrid position in downtown Nashville, TN. The contractor will work onsite and remotely based on the team’s schedule.
• The position is contract for 12 months with an opportunity to be extended.

Schedule

• Days - Monday Yes Tuesday Yes Wednesday Yes Thursday Yes Friday Yes Saturday No Sunday No
• Hours/Day - 7.5
• Time Zone - CST
• Shifts - Shift 1
• Start Time - 8:00 AM
• End Time - 4:30 PM
• Description - State of Tennessee Official Standard Office Hours
• Active – Yes

Type	Category	Qualification	Description	Competency	Required
Education	Others	Bachelor's or Associate's Degree	Must have a bachelor’s or associate degree	Proficient (4-6 Years)	Yes
Skills	Others	Critical thinking and problem-solving skills	Critical thinking and problem-solving skills.	Proficient (4-6 Years)	Yes
Skills	Others	Communication Skills	Excellent verbal and written communications skills.	Proficient (4-6 Years)	Yes
Skills	Others	Microsoft Office	Proven technical skills (e.g., Microsoft Word, Excel, Outlook, PowerPoint, SharePoint, etc.).	Proficient (4-6 Years)	Yes
Skills	Others	Paralegal	A background in Paralegal studies is a plus.	Novice (1-3 Years)	No

“Cleo Consulting is an equal opportunity employer (Minorities/Women/Veterans/Disabled)”