Network Engineer (Resident Engineer, Service Provider Routing & Switching)

Role Summary
This position involves providing expert-level support and troubleshooting for large-scale IP networks with a focus on routing and switching technologies. The Network Engineer Resident Engineer will work closely with customers to understand their network design, conduct technical workshops, and develop procedures to ensure network availability and sustainability. This role requires deep technical knowledge of Juniper platforms and protocols, and the ability to collaborate on network design, implementation, and operational support.

Responsibilities

• Troubleshoot equipment and network problems, track JTAC cases, and resolve pre- and post-production issues.
• Conduct network information gathering workshops to understand existing network design and technical requirements.
• Provide regular written updates on the status of design projects, equipment, and network issues.
• Lead technology workshops with customers to discuss equipment, network problems, and solution workarounds.
• Train customer personnel on configuring and operating Juniper Networks products.
• Assist in developing Network Operating and Equipment Operating Procedures.
• Assess network health and develop fault diagnosis procedures for effective fault resolution.
• Support and define best-practice policies for Juniper product applications within the customer infrastructure.
• Coordinate with Juniper on challenges encountered with new software or features implementation.
• Develop secondary skills in other products within the Juniper portfolio and peer with other engineers to share lessons learned.

Qualifications

• Minimum 5 years of design, implementation, and operational experience in large-scale IP networks.
• JUNOS CLI experience.
• Extensive experience with routing devices MX, PTX, and ACX.
• Strong understanding of IP service provider network protocols such as TCP/IP, MPLS, BGP, OSPF, ISIS, and IPv6.
• Background in automation using Ansible, YAML, Juniper PyEZ, and scripting in Python.
• Ability to communicate effectively across organizational levels, including during crises.
• Experience with major network upgrades, maintenance windows, and network changes.
• Strong customer interface and presentation skills.
• Relevant education, training, certifications, or equivalent practical experience.
• Expert-level technical certifications such as JNCIS, JNCIP, JNCIE, CCNP, or CCIE are a strong plus.

Publishing Pay Range: $75.00 - $87.00 hourly
This position is based in office and requires employee to work on-site.