Internet & Phone Sales Representative

Job Description
Job Description
Overview
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services.

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a persuasive communicator with a positive attitude and a drive to succeed?

We’re looking for full-time Internet & Phone Sales Representative to support a variety of outbound projects across our growing contact center network. Whether you're just starting your career or looking to take the next step, we offer flexible schedules
, industry-leading training
, and real opportunities for advancement including roles in Supervision, Training, Talent Acquisition, and Operations Management. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Responsibilities

Key Responsibilities

Handle inbound and outbound calls with professionalism and courtesy
Use training and resources to confidently answer questions and sell products/services
Listen actively to understand customer needs and resolve issues
Research systems to locate missing information and collaborate with internal teams
Manage customer accounts and process orders accurately using company systems
Follow scripts, policies, and compliance guidelines
Maintain accurate records and protect customer data
Escalate complex issues to appropriate team members
Attend training sessions and team meetings to stay current on updates
Meet attendance, punctuality, and performance expectations
Qualifications
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply.

The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
Must be 18 years or older
High school diploma or equivalent
Excellent written and verbal communication skills
Typing speed of 20+ WPM
Basic proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook)
Familiarity with Windows operating systems
Highly reliable with strong attendance and punctuality
Skilled in troubleshooting, conflict resolution, and customer service
Empathetic, responsive, and solution-oriented
Ability to multitask, stay focused, and self-manage
Team-oriented with strong interpersonal skills
Comfortable in a fast-paced, evolving environment
Preferred (Not Required)
1+ year of experience in customer service, technical support, inside sales, chat, or administrative roles in a contact center
Experience in state or federal work environments