IT Business Analyst II

Job#: 3051815

Job Description:
IT Business Analyst II

Location: Plano, Texas (Hybrid)

Duration: 12 months

Role Overview

In this role, you will be central to a rapidly expanding change landscape, ensuring that network changes are delivered safely, efficiently, and with minimal impact to production services. You will work across engineering, operations, and application teams to enable continuous delivery while maintaining strong control and stability. This is a high-visibility role with a direct impact on service reliability, client experience, and enterprise risk posture.

Key Responsibilities

• Lead change governance and oversight to ensure network changes are executed in line with governance standards and risk controls.
• Review and challenge high-risk changes to confirm readiness and mitigation planning.
• Oversee global change activity across multiple regions and teams.
• Validate the readiness of changes, including implementation plans, rollback strategies, and stakeholder alignment.
• Analyze change-related incidents and identify opportunities for improvement.
• Partner with engineering and operations to reduce failures and improve change quality.
• Act as a central point of coordination between infrastructure, application, and service teams.
• Facilitate change governance forums and ensure all impacted stakeholders are informed.
• Help evolve change management processes to support high-volume, global delivery.

Required Qualifications

Experience: 5+ years of experience in network operations, infrastructure, or change management.

Technical Skills:

• Strong understanding of change management principles (ITIL preferred).
• Experience with Agile tools such as Jira.
• Familiarity with ServiceNow, Remedy, or similar ITSM platforms.
• Proficiency in PMO, portfolio oversight, and change governance.
• Strong critical thinking and risk assessment skills.
• Ability to manage competing priorities and coordinate across multiple teams.

Preferred Qualifications

• Ability to challenge constructively and influence outcomes.
• Comfort operating in complex, cross-functional environments.
• Focus on continuous improvement and operational excellence.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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