Why This Role Stands Out
This hybrid Desktop Support role at mProgen offers a fantastic opportunity to advance your IT career by tackling diverse technical challenges and contributing to a strong customer satisfaction focus. You'll thrive here if you possess a solid foundation in hardware, software, and network troubleshooting, along with excellent communication skills and experience with ITSM tools. Apply today to join a reputable company and grow your expertise in a supportive environment!
Quick Overview
Seniority
Mid Senior
Work mode
Hybrid
Location
New York, NY, United States
Posted
5 days ago
SalesforceCSATHelp DeskMicrosoft OfficeServiceNowTechnical Support
Job Description
Service Desk Analyst / Senior Service Desk Analyst with:
- Bachelor s degree or 12+3/4 qualification
- Strong English verbal and written communication
- IT help desk / technical supportexperience
- Troubleshooting hardware, software, network, and user-access issues
- Knowledge of Windows/macOS, Microsoft Office 365, and networking
- Experience with ITSM/ticketing toolssuch as ServiceNow, Remedy, or Salesforce
- Ability to resolve incidents and escalate complex issues to Level 2/3
- Knowledge-base/FAQ creation and documentation
- Understanding and adherence to SLAs
- Focus on maintaining customer satisfaction (CSAT)
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