Implementation Lead

About the Team

Uber Health transforms how populations access care through reliable, scalable, and patient-centric mobility and delivery solutions. As we expand globally, Germany and the broader EMEA region represent strategic, high-complexity growth markets defined by intricate healthcare ecosystems and subsidized transport networks that demand localized operations, strategic client engagement, and seamless cross-functional execution.

About the Role

As our Implementation Manager, you will lead end-to-end client onboarding and drive long-term adoption, directly influencing product performance and revenue growth. This role requires rigorous discovery, executive-level communication, and strong cross-functional leadership to navigate multi-stakeholder enterprise client environments. You will manage high-value accounts post-sale to maximize utilization and lead strategic initiatives to unlock new products and markets across EMEA.

Reporting to the Head of Operations and Customer Success, you will design and optimize high-touch implementation frameworks for national health systems, insurers, government programs, and social care organizations across Germany and the wider region.

This position blends consultative solution architecture with structured project management to accelerate client adoption of Uber Health features, including custom API integrations. You will align internal cross-functional partners with external stakeholders, leverage key performance metrics to optimise operational performance, and apply deep domain knowledge of healthcare and enterprise business models to shorten time-to-value.
Travel across Europe may be required for on-site partner engagement and implementation
ional execution.

What you’ll do

• Lead deep-dive discovery sessions with partners to align the Uber Health product suite and operational best practices with client workflows.
• Oversee technical account configuration and activation alongside internal and external stakeholders to maximize client impact and user experience.
• Develop and deploy program-specific enablement resources, including training assets, coordinator guides, and launch communications, to accelerate readiness and reduce time-to-launch.
• Monitor post-launch utilization metrics against forecasts, proactively resolving adoption bottlenecks to drive account health and achieve revenue targets (evaluated on launch timeliness, forecast accuracy, and account health scores).
• Derive qualitative and quantitative insights, leveraging direct customer stories, user feedback and data trends to inform near and long term opportunities to increase client and product impact.
• Synthesize qualitative and quantitative feedback to identify strategic opportunities that enhance product value and client satisfaction.
• Synthesize qualitative insights and data trends to inform product enhancements and long-term expansion opportunities.
• Champion operational excellence by standardising playbooks, refining internal tooling, and optimizing cross-functional processes.
• Partner across internal teams and external organisations to unlock new market and expansion opportunities in EMEA.
  

Basic Qualifications

• Bachelor’s Degree
• 5-8 years of professional experience in customer-facing roles
• Proven background in implementation, project management, or program management
• Demonstrated success leading complex B2B implementations across cross-functional stakeholder groups (e.g., IT, Finance, Operations, Product, Sales)
• Strong data literacy and analytical problem-solving skills
• Professional fluency in German and English
  

Preferred Qualifications

• Track record of leveraging data-driven insights to make strategic decisions and optimize onboarding workflows
• Experience with technical platform configuration and API-driven integrations to support scalable customer deployment
• Familiarity with European data privacy standards, including GDPR and healthcare compliance considerations
• Demonstrated capability to design operational strategy and execute scalable process improvements
• Agile problem-solver with strong adaptability in fast-paced environments
• Exceptional written and verbal communication, relationship management, and executive presentation skills
• Strong organisational and program management skills paired with a builder mindset