Manager - Field Sales and Services - MCL

Why Mayo Clinic
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.News & World Report.

Medical: Dental: Delta Dental or reimbursement account for flexible coverage.
Affordable plan with national network.

Pre-Tax Savings: HSA and FSAs for eligible expenses.

Retirement: Competitive retirement package to secure your future.

In alignment and collaboration with MCL, LLC Operations, MML Sales and Product Management, the FSSM has accountability for servicing the needs of our existing client base, assisting in the generation of new business revenue by effectively promoting and educating Field Staff on both new and existing testing offerings, establishing and retaining long-term business relationships, collaborating with Sales Management to develop specific territory strategies, provide Sales and Business Training requirements, provides input and support to Field Directors in activities, account retention, and growth.

While doing so, must also promote Mayo Clinic's core values and support community-based health care and integrated delivery systems. Must maintain an effective balance between dynamic enterprise objectives and the needs of field staff and customers. Accountable for effective communications and active listening and willing to adapt, adjust, and be supportive when objectives shift to ensure long term viability and success of the enterprise. Remain abreast of regulatory issues, market dynamics, reimbursement issues, and service requirements.

Act as a liaison to Sales and Operations
Provide Operational Updates to the Field Staff
Drive sales concerns along with the Director of Sales
Gather client/field staff concerns and communicate to MML to drive initiatives
Provide feedback to the team and Director of Sales
Sit in on Operational Meetings to ensure the field is informed
Track Field Vehicles
Vendor Registration
Provide updates to the field
Pull and provide Sales metrics to the Director of Sales and Field Directors
Monitor CRM usage
Create CRM reports for Field staff
To provide bi-weekly updates to the Field Staff
Work with FSS Core to communicate across all field sales teams
On Boarding and training for new field staff
This position will administer and optimize designated sales enablement tools, including managing user access, configurations, vendor relationships, documentation, user support, adoption, and ongoing enhancements.

The Sales Operations Manager will also lead and support cross-functional projects by developing project plans, coordinating stakeholders, tracking milestones and deliverables, managing risks, and communicating progress. The role will partner across Sales, Marketing, Training, IT, and other functions to improve processes, support change adoption, and ensure sales operations initiatives achieve their intended business outcomes. A bachelor's degree is the minimum requirement, preferably in business, management or the life sciences.

Five years' experience working in a customer service or sales support environment required. Must have excellent human relations, management, and communications skills. Must be accountable, adaptable, flexible, creative, dependable, responsible, and able to perform well within internal and external multi-functional environments.

Ability to develop strategic plans and manage several people, projects or tasks simultaneously and to exercise appropriate judgment when developing, deploying and/or overseeing plans, projects and tasks.
3-5 years direct work unit experience preferred, from within applicable MCL, LLC Service Line. Education, experience and tenure may be considered along with internal equity when job offers are extended.; $Full Time
Monday through Friday, 8:00 am to 5:00 pm
Travel for this position is required.

Occasional weekend travel
International Assignment
Site Description
Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status.