Quick overview
Job description
About the Role
Lead care delivery and coach success at a high-growth, tech-enabled health and wellness services company. You will own client outcomes, coach experience, and retention while building systems that help a large distributed coach network deliver consistent, effective care.
What You'll Do
Use client feedback, coach insights, and cohort analysis to improve retention, satisfaction, and health outcomes.
Partner with clinical leaders to turn evidence-based care protocols into practical training, workflows, and quality reviews.
Lead and develop the Coach Success team, including its management leadership.
Design compensation, client allocation, career progression, and recognition systems that align coach success with client results.
Improve coach vetting, evaluation, training, feedback, and performance management.
Partner with Product and Engineering to shape, implement, and evaluate service improvements.
Apply data, AI, and automation to improve training, quality review, and coach support while protecting the human element of care.
What We're Looking For
Seven to twenty years of experience in strategy, operations, workforce leadership, or general management, including startup operating experience.
Experience owning outcomes in a high-growth marketplace or tech-enabled services business, including operating a provider, coach, vendor, or contractor network at scale.
A track record of improving retention, service quality, customer experience, or health outcomes through both analysis and operational execution.
Experience leading teams and developing managers, as well as building workforce hiring, incentives, performance management, or training systems.
Strong quantitative skills, including data and financial modeling, cohort and experiment analysis, and compensation modeling for a two-sided marketplace.
Experience developing and delivering workforce training, and partnering with Product and Engineering through implementation and adoption.
Familiarity with AI-first workflows and tools, data modeling, SQL, and Excel or Google Sheets.
Background in digital health, virtual care, nutrition, fitness, wellness, or behavior change is valuable.
Compensation & Benefits
Base salary: $200,000 to $240,000 annually. Visa sponsorship is available.
Location
On-site in New York, New York, United States.
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