Betriebsleiter (m/w/d) Fahrzeugglas

Operations Manager | Baumholder, Germany | Hybrid

We are seeking an Operations Manager for a well-established leader in automotive glass repair and replacement, renowned for its commitment to quality service and customer satisfaction. Join a dynamic team focused on driving operational excellence and delivering exceptional value to clients.

The Role

• Oversee daily branch operations, ensuring efficiency and high service standards.
• Manage and mentor a team of technicians, fostering a culture of continuous improvement.
• Implement and adhere to company policies, procedures, and safety protocols.
• Drive performance against key performance indicators (KPIs) for the branch and individual staff.
• Ensure the effective sales and promotion of value-added products and services.
• Maintain the condition and readiness of all tools, equipment, and facilities.

What You'll Need

• Proven experience in operations management or a similar leadership role, preferably within the automotive service industry.
• Strong understanding of operational workflows and team management.
• Excellent customer service skills, with the ability to effectively address client needs.
• Ability to interpret and work towards performance metrics and targets.
• Aptitude for sales and identifying opportunities to upsell services.
• Technical knowledge or willingness to learn about automotive glass repair and replacement processes.

What's On Offer

• Opportunity to lead and develop a dedicated operational team.
• A role within a respected industry leader with a strong brand presence.
• Continuous training and development in operational best practices.
• A collaborative work environment focused on growth and customer satisfaction.

Apply via Haystack today!