Betriebsleiter (m/w/d) Fahrzeugglas

Operations Manager | Baumholder, Germany | Hybrid We are seeking an Operations Manager for a well-established leader in automotive glass repair and replacement, renowned for its commitment to quality service and customer satisfaction. Join a dynamic team focused on driving operational excellence and delivering exceptional value to clients. The Role • Oversee daily branch operations, ensuring efficiency and high service standards. • Manage and mentor a team of technicians, fostering a culture of continuous improvement. • Implement and adhere to company policies, procedures, and safety protocols. • Drive performance against key performance indicators (KPIs) for the branch and individual staff. • Ensure the effective sales and promotion of value-added products and services. • Maintain the condition and readiness of all tools, equipment, and facilities. What You'll Need • Proven experience in operations management or a similar leadership role, preferably within the automotive service industry. • Strong understanding of operational workflows and team management. • Excellent customer service skills, with the ability to effectively address client needs. • Ability to interpret and work towards performance metrics and targets. • Aptitude for sales and identifying opportunities to upsell services. • Technical knowledge or willingness to learn about automotive glass repair and replacement processes. What's On Offer • Opportunity to lead and develop a dedicated operational team. • A role within a respected industry leader with a strong brand presence. • Continuous training and development in operational best practices. • A collaborative work environment focused on growth and customer satisfaction. Apply via Haystack today!