ATM Help Desk Technician

job summary:

Randstad Digital is hiring and we're looking for someone like YOU to join our team! If you are seeking a new opportunity, looking to grow in your career, or you know someone who is - we want to hear from you! Take a look at the below opportunity, or feel free to visit RandstadUSA.com to view and apply.

location: ,
job type: Contract
salary: $26.23 - 29.03 per hour
work hours: 3pm to 11 pm
education: Bachelors
responsibilities:

Act as a liaison between internal Capital One team members, Vendor Account Managers and other vendor personnel to help resolve escalated customer issues

Provide efficient productivity and superior quality service while working in a fast-paced environment

Provide basic troubleshooting and ask probing questions to assist clients and service vendors while on site

Ability to work multiple systems simultaneously

Handle internal/external reports and status updates

Monitor multiple email boxes and ensure accurate and precise responses within Service Level Agreements

Follow-up on open escalations to ensure smooth handling and accurate closure

qualifications:

Associate's Degree in a Computer Science or Technology discipline; or

Technical Certification in Microsoft, Cisco or Unix/Linux Technologies, ITIL Foundations, CompTia; or

Equivalent work experience (e.g., at least 1 year in similar role) required.

Must possess good interpersonal skills and is able to work well with end users.

skills:

Cisco,Computer Science,high availability,Excellent written and oral communication,good interpersonal skills,troubleshoot,24x7x365,ITIL Foundations,Cisco,CompTia,diagnose,Field Service,basic troubleshooting,ITIL,phone support,process control,Service Level Agreements,providing technical support,time management skills

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.