Functional Lead - Travel Technology

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About the role

The Functional Lead is a senior practitioner role embedded in the Accenture delivery team on a major travel retailing transformation program based in Sydney. The role is the primary functional bridge between the client's business stakeholders, the OOSD platform vendor, and the broader delivery team. The person in this role owns the end-to-end functional workstream from requirements through to cutover, and is expected to bring the domain knowledge needed to make that work credible and accurate from day one.

What you will do

You will lead structured engagement with the client's business stakeholders across retailing, pricing, distribution, interline, and customer operations to elicit, document, and validate functional requirements. You will translate business intent into detailed process designs and user stories that the delivery team and platform vendor can act on without ambiguity. You will work directly with the OOSD platform vendor to conduct gap analysis between the client's functional requirements and platform capability, and you will own the outcome of those discussions. Where gaps exist, you will define the options, frame the trade-offs, and drive decisions through to resolution with both the business and the vendor. You will plan and manage the functional cutover and transition, including parallel run sequencing, business readiness checkpoints, and transformation to new Offer and Order model. You will own the functional component of the cutover plan and work with the technical and testing teams to ensure it is executable. You will produce and maintain the core functional artefacts throughout the program, including business process designs, functional specifications, fit-gap registers, and cutover run books.

What you will bring

You have deep operations knowledge across the following domains: fares and pricing, distribution and NDC, interline and codeshare, retailing and merchandising, or reservations and ticketing. You have direct experience with PSS platforms, and you understand how legacy PSS functions map to modern Offer and Order constructs. You are familiar with IATA One Order and NDC standards at a working level, not just conceptually. You have produced requirements documentation, business process maps, and fit-gap analysis in a formal program delivery context. You are comfortable presenting functional positions to business stakeholders and defending them when challenged.

HERE'S WHAT YOU WILL NEED:

• Expert proficiency in Application Architecture Design.
• A minimum of 8 of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Expert proficiency in Business Process Analysis Tools.
• Expert proficiency in Business Process Design.
• Expert proficiency in Functional Designs.
• Expert proficiency in Quality Assurance (QA).
• Advanced proficiency in Systems Thinking.

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We are a WORK180 Endorsed Employer, to see our benefits and policies click here All our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development. You'll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

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Equal Employment Opportunity Statement for Australia:

At Accenture, our intention is to foster a culture and a workplace in which all of our people feel a sense of belonging and are respected and empowered to do their best work. We encourage applications from all people with the relevant skillset, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require any accommodations or adjustments for interviews and/or at work, please reach out to or contact us at 2 (Australia) or (NewZealand).

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