Advice Coordinator

ADVICE COORDINATOR – Queen Elizabeth Hospital, King’s Lynn | Norfolk Citizens Advice

Job Type: Fixed Term for 8.5 months

Salary: £28,392 per annum

Hours: 37 hours per week

Pension: 4.5% employer contribution

Annual Leave: 25 days plus bank holidays

Help people leave hospital with more than a discharge plan.

Leaving hospital should be a positive step, but for someone facing debt, housing problems, benefit delays, caring responsibilities, or other challenges, going home can bring a whole new set of worries.

We are looking for an Advice Coordinator to work within The Queen Elizabeth Hospital King’s Lynn NHS Foundation Trust, helping patients overcome the practical problems that could affect their recovery, independence, and wellbeing.

Working alongside hospital teams, volunteers, and other support services, you will provide practical, impartial advice at a crucial point in people’s lives, helping them leave hospital feeling better supported and more confident about what comes next.

Main responsibilities:

• Provide one-to-one advice and support, face-to-face and by phone

• Help people with a wide range of issues, including complex and multiple needs

• Connect patients with appropriate services and ongoing support

• Work closely with hospital staff, volunteers, the discharge team and other agencies

• Help staff and volunteers better understand the support available to patients

• Maintain accurate case records and contribute to project monitoring and evaluation

• Help us learn from the project and improve the way services work together

What we’re looking for:

• A confident communicator and excellent listener

• Experience supporting people with complex or multiple needs

• The ability to explain information clearly and sensitively

• A compassionate, approachable, and person-centred manner

• The ability to manage a busy workload and keep accurate records

• Confidence using IT and collaborating with different professionals and organisations

We Offer:

• Full training and support, including adviser accreditation

• 4.5% employer pension contribution

• 25 days annual leave plus bank holidays (3 days between Christmas and New Year and

2 days before the August bank holiday)

• Flexible working opportunities

• Employee Assistance Programme

Closing date: 3 November 2026.

Interview date: Held on a rolling basis, so we encourage you to apply early. We reserve the right to close the vacancy early if we find the right candidate.

This role is subject to a satisfactory DBS and right to work checks.

How to apply

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If you need any adjustments at any stage of the recruitment process, please let us know.