ServiceNow Solutions Architect with CSM Certifications

Hierarch Soft Technologies, Inc.United States🇺🇸United StatesPosted Sep 29, 2026

Quick Overview

Seniority

Mid Senior

Work mode

Remote

Location

United States

Posted

Yesterday

AWSMachine LearningAzureGenerative AIStakeholder Management

Job Description

Hi,

We have an exciting opportunity with our client for the below role. If you are interested, please share your updated resume at

Position: ServiceNow Solutions Architect with (CSM Certification and AI)

Location: Remote

Duration: Longterm

Job Description ::

We are seeking an accomplished ServiceNow Solutions Architect with extensive experience in Customer Service Management (CSM) and Enterprise AI solutions. This role will lead architecture design, AI strategy, and large-scale ServiceNow transformation initiatives for enterprise clients.

Required Qualifications
8+ years of ServiceNow platform experience.
5+ years in architecture or lead consultant roles.
Multiple enterprise-scale CSM implementations.
Strong expertise in:
ServiceNow CSM
AI and Generative AI
Enterprise Architecture
Cloud Platforms
Integration Architecture
Experience building AI-driven customer service ecosystems.

Must have- ServiceNow Certifications
Certified System Administrator (CSA)
Certified Application Developer (CAD)
Certified Implementation Specialist – Customer Service Management (CIS-CSM)
Certified Technical Architect (CTA) preferred
AI Certifications
ServiceNow AI/Now Assist Certifications
Client Azure AI Engineer Associate
AWS Machine Learning Specialty
Google Professional Machine Learning Engineer
Certified Generative AI Professional

Desired Skills
Enterprise Architecture
AI Strategy & Governance
Solution Design
Customer Experience Transformation
Integration Architecture
Executive Stakeholder Management
Digital Transformation Leadership
Responsible AI and AI Governance

Key Responsibilities
Define enterprise ServiceNow architecture and AI strategy.
Architect end-to-end customer service transformation solutions using ServiceNow CSM.
Design AI-first service delivery models leveraging:
ServiceNow Now Assist
Generative AI
Predictive Intelligence
AI Search
Virtual Agent
Intelligent Automation
Lead platform governance and architecture reviews.
Establish best practices, standards, and design frameworks.
Guide technical teams through solution design and implementation.
Design complex integrations with enterprise systems.
Drive executive-level discussions around AI adoption and digital transformation.
Ensure scalable, secure, and compliant solution architectures.