Senior Amazon Connect Engineer / Consultant

Job Title: Amazon Connect Engineer / Consultant
Location: Wilmington, DE
Experience: 10+ Years
RTTO: 5 Days Onsite

Job Summary:
Seeking a Senior Amazon Connect Engineer/Consultant with strong AWS expertise to support migration from a legacy contact center platform to Amazon Connect. The role involves designing, developing, integrating, and supporting scalable contact center solutions.

Mandatory Skills:

• 5+ years of hands-on Amazon Connect & AWS
• Strong Amazon Connect Contact Flows, IVR, Queues, Routing & Contact Lens
• AWS Lex, Polly, Lambda, SQS, SNS, API Gateway
• Amazon Connect APIs & SDKs
• Salesforce / ServiceNow CRM integrations
• Python / Node.js / JavaScript / Java
• Terraform – 2+ years
• AWS services: EC2, S3, VPC, Step Functions
• SQL/NoSQL – RDS, DynamoDB, Aurora, Redshift
• CI/CD & DevOps – Jenkins, Git, Spinnaker
• IAM, SAML, SSO, Active Directory & AWS Security
• Strong telephony/networking knowledge
• Experience with contact center/cloud migrations
• Bachelor’s degree or equivalent experience

Nice to Have: Genesys, Verint WFM, AWS AI/ML services (Transcribe, Bedrock, Comprehend, SageMaker), AWS Certifications.