AV Technical Support Specialist

About the opportunity
Join a growing SaaS company supporting commercial screens, media players, and reseller partners across a range of industries. Full training on the company's platform is provided, so this is a great next step for someone with solid hardware and IT troubleshooting instincts who wants to specialise further.
The role

• Provide pre and post sales technical support via live chat, email, phone, and video calls
• Troubleshoot issues across commercial displays, media players, operating systems, networks, and the platform itself
• Use remote management and diagnostic tools to investigate device connectivity, firmware, content playback, and performance issues
• Guide customers and resellers through device setup, installation, configuration, and ongoing troubleshooting
• Document issues and resolutions, and escalate complex defects to the engineering team with clear, reproducible detail

What you'll bring

• 1 2 years' experience in IT support, technical support, service desk, AV, or hardware support
• Hands-on experience troubleshooting physical devices such as commercial displays, media players, or network-connected hardware
• Solid understanding of networking, device connectivity, operating systems, firmware, and configuration
• A methodical approach to diagnosing issues and confidently identifying root cause
• Excellent written and verbal communication, comfortable explaining technical detail to non-technical customers

Nice to have: exposure to Android, Tizen, webOS, ChromeOS, or Linux-based devices; familiarity with commercial display brands like Philips, Samsung, LG, or Sony; and experience with Jira, HubSpot, or Intercom.
What's on offer

• $60,000 $75,000 plus Super
• Full training provided
• Career growth