Retail Sales Representative I, II, and III

Retail Sales Representative | Rocklin, CA, United States | Hybrid | $17.00 - $26.24 per hour

This employer is a leading provider of internet, WiFi, mobile, and TV services committed to connecting communities through innovative technology and award-winning service. They are at the forefront of digital transformation and invest in their people through personalized training, coaching, and a supportive work environment.

The Role

• Sell target products and packages, effectively communicating system prices, channels, services, and offers to customers.
• Demonstrate various products and services to inbound customers at retail centers.
• Establish rapport, probe customer needs, and match them with the best-suited packages.
• Review current service levels and introduce new services as appropriate.
• Determine customer satisfaction and take steps to ensure a positive experience.
• Process installation, service change, disconnects, and trouble call work orders.

What You'll Need

• Strong interpersonal skills with the ability to relate to customers, peers, and management.
• Friendly, enthusiastic, and outgoing demeanor.
• Ability to learn and retain new information and concepts quickly.
• Proven good judgment and proactive decision-making skills.
• Experience in phone customer support/service or a call center environment is preferred.
• Cable television or telecommunications industry experience is preferred.

What's On Offer

• Comprehensive benefits package including 401k with employer match.
• Rewards, recognition programs, and employee discounts.
• Tuition reimbursement program.
• Opportunities for growth and advancement within the organization.

Apply via Haystack today!