Clinical Information Systems Willow Analyst-Pharmacist

Under minimal supervision, this position is responsible for EPIC Inpatient Willow support for UT Health San Antonio. This position is for pharmacists who thrive in a fast-paced, agile environment, which means being able to change direction quickly, multitask, and demonstrate a passion and eagerness to learn new technologies. The Willow Inpatient analyst will collaborate with and provide expert-level support to their counterparts from other applications to successfully meet the development and implementation objectives for assigned Epic applications.

• Workflow: Based on clinical project requests, works with requestors and users to understand and document current workflow with an eye toward proposed future workflows that are optimized for any planned application changes.
• Design and Build: Presents recommended system enhancement opportunities and creative technical solutions for the pharmacy and medication order related scenarios. Using analytical evaluation skills, identifies, proposes, builds, and demonstrates prototypes of application configuration options for review and approval by project requestors. Performs ongoing maintenance and configuration updates to Epic applications.
• Test: With minimal supervision, creates test scripts, timelines, and plans for application and workflow changes. Performs actual testing of clinical information system configuration and processes, including testing across applications and/or the testing of the application configuration of other analysts. Coordinates and participates in requestor and user testing of application changes.
• Support: Provides tier-two support to end-users both remotely and in-person. Monitors, investigates, troubleshoots, and resolves incoming tickets. Serves as a liaison between users and vendors. Coordinates system fixes and changes with software vendors.
  • Coordinates the deployment of application changes with the training team and operations.
  • Mentoring and coaching of associate and intermediate analysts.
  • Works to implement the Willow Inpatient module(s) for the Multi-Specialty Research Hospital Settings.
• Perform all other duties as assigned.

• Proven ability to work independently and successfully execute multiple assignments simultaneously in a complex environment. 
• Advanced critical and analytical thinking proficiencies. This job description describes the general nature and level of work required by the position.
• Excellent verbal/written communication and follow-up skills. 
• Demonstrated advanced troubleshooting competencies. 
• Excellent organizational and project management skills.

Education:

• PHD in Pharmacy or Pharm. D degree from a Board approved ACPE accredited college.

Experience:

• A minimum of five (5) to seven (7) years of directly related Epic experience including in-depth knowledge of software development/build life cycles. Epic Willow Inpatient experience required.

Licenses/Certifications:

• Willow Inpatient Certification required.
• Pharmacist License required.

This job description describes the general nature and level of work required by the position. It is not intended to be an all-inclusive list of qualifications, skills, duties, responsibilities or working conditions of the job. The job description is subject to change with or without notice, and Management reserves the right to add, modify or remove any qualification or duty. Nothing in this job description changes the existing at-will employment relationship between the Company and the employee occupying the position.