ServiceNow - Developer - ITSM

Role: ServiceNow Developer – ITSM

Location: Remote

Job Description:

We are looking for a ServiceNow Developer / ITSM Technical Consultant with strong hands-on experience in ServiceNow ITSM development, implementation, integrations, and workflow automation. The candidate will be responsible for developing, configuring, integrating, and supporting ServiceNow ITSM solutions in an enterprise environment.

Required Skills:

• 3–7 Years ServiceNow development experience

• 3+ Years ServiceNow ITSM implementation experience

• Strong experience with Incident, Problem, Change, Request, and Knowledge Management

• Experience with Service Catalog and CMDB

• Strong JavaScript development experience

• Experience with Business Rules, Client Scripts, and Script Includes

• Experience with UI Policies, UI Actions, and ACLs

• Hands-on experience with Flow Designer

• Experience with REST and SOAP APIs

• Experience with IntegrationHub and MID Server

• Experience with Import Sets and Transform Maps

• Experience with Service Portal / Employee Center

• Strong understanding of ITIL and Agile/Scrum

Desired Skills:

• Experience with Record Producers and Catalog Items

• Workflow automation and approval process development

• ServiceNow upgrades, deployments, patching, and production support

• Troubleshooting ServiceNow applications and integrations

• Enterprise ServiceNow implementation experience

• Technical design and unit test documentation experience

• Strong understanding of ServiceNow development best practices

• Experience working with Business Analysts, Functional Consultants, Architects, and business stakeholders

Required Certifications:

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Implementation Specialist – ITSM (CIS-ITSM)

• ServiceNow Certified Application Developer (CAD)

Additional or Advantageous Skills:

• ITIL v4 Foundation

• CIS-Discovery

• CIS-Data Foundations

• CIS-CSM

• CIS-HRSD

• ServiceNow platform administration experience

• Complex enterprise integration experience

• ServiceNow production support experience