Director of Career Services

• Hires, trains, supervises, and evaluates Career Services staff; maintains a high-performing student-focused team
• Oversees daily Career Services operations and ensures adequate staffing coverage and service delivery
• Establishes, monitors, and reports on Career Services KPIs related to student engagement, retention, completion, graduate outcomes, and placement reporting
• Maintains working knowledge of institutional systems and technologies including Dynamics, Microsoft 365, Teams, Canvas, Handshake, CIAT job boards, and other student success platforms
• Develops and manages departmental budgets and resources
• Provides leadership and oversight to Career Services Advisors and Placement Specialists
• Partner with HR to coach and counsel employees as needed
• Provide professional development and growth opportunities for employees
• Manage and enforce timekeeping policies to ensure accuracy and timely processing of employee timecards
• Conduct timely, accurate, and fair performance reviews, free from bias
• Ensure a safe, secure, and ethical work environment
• Adhere to CIAT’s compliance requirements to ensure all Federal, State, accreditation, and institutional policies and procedures are being met
• Promote communication guidelines to ensure high levels of customer satisfaction and professionalism
• Embody CIAT’s mission, vision, purpose and values

• Maintains primary responsibility for collection, verification, tracking, and reporting of all completion and placement outcomes
• Oversees the collection and maintenance of employment verification documentation, graduate records, and employer verification records
• Ensures accurate preparation and submission of ACCET Annual Reports, including completion and placement reporting under Document 28.1
• Ensures compliance with all accreditation, state, federal, and institutional reporting requirements related to student outcomes
• Collects, analyzes, and reports graduate and employer survey results
• Develops strategies to improve student retention, completion, graduate outcomes, and placement rates
• Works collaboratively with Education, Industry and Employer Partnerships, Student Services, and Compliance to support student success initiatives

• Oversees career preparation services for students and graduates, including:
• Resume development
• Interview preparation
• LinkedIn optimization
• Career coaching
• Job search strategies
• Government and private-sector application support
• Develops and delivers workshops, webinars, and career-readiness programming
• Oversees Federal Work-Study activities and student employment initiatives
• Ensures assessment of workshops and career-related activities to continuously improve services

• Develops annual departmental goals, objectives, and strategic initiatives aligned with institutional priorities
• Analyzes completion, placement, retention, and employment data to identify trends and opportunities for improvement
• Provides regular reports and outcome metrics to executive leadership
• Collaborates with the Director of Employer & Industry Partnerships to align employer hiring needs with student and graduate career opportunities

• Serves as the institutional lead for student career development and graduate success initiatives
• Participates in Orientation, Commencement, student success events, and other institutional activities
• Works closely with the Director of Employer & Industry Partnerships to ensure employer opportunities are effectively communicated to students and graduates
• Represents Career Services at institutional meetings and accreditation activities

Job Requirements:

• Bachelor’s degree or combination of education and management experience preferred
• 4 plus years of management experience in higher education or high-volume customer service is preferred
• Minimum 2 years of previous experience leading teams in higher education environments
• Minimum 2 years of experience using enterprise CRM systems such as Salesforce, HubSpot, Microsoft Dynamics, or equivalent SIS
• Experience supporting students through enrollment, retention, or career decision-making
• An in-depth understanding of the technology industry including education and career requirements, technology vendors, certification, and/or credentials requirements
• Highly proficient in data analysis, reporting, and Microsoft Excel skills to present forecasting models, benchmark performance metrics, and goal setting
• Expert in writing resumes, using career pages like LinkedIn, Indeed, ZipRecruiter, etc
• A computer savvy and technical mindset willing to learn new systems that are deployed and build automated processes to streamline manual activities 
• Strong presentation, public speaking, and writing skills 
• Possess a sincere interest in helping others achieve life goals
• Takes a customer-service-oriented approach to recruiting and retaining students and collaborating with internal departments
• Self-motivated, goal-oriented, assertive, results-driven, high energy, and highly ethical
• Team player with a positive, can-do attitude
• Strong organizational skills with the proven ability to prioritize
• Demonstrated ability to anticipate needs and exercise independent judgment
• Excellent analytical skills, problem resolution skills and general business acumen
• Proficient skills in MS Office software products, including Outlook, Word, Excel, PowerPoint, and MS Project and ability to      learn additional software products
• Exhibits a high degree of flexibility in adapting to a rapidly changing environment
• Ability to work collaboratively with colleagues, academic departments, and administration to support student success, achieve institutional goals and contribute to a positive and inclusive culture
• Flexible to work longer hours to meet deadlines, if needed
• Reliable transportation to go on campus, attend seminars/training, if required
• Maintains relationships with IT employers or familiar with the IT industry.
• Able to handle sensitive information with a high degree of confidentiality
• Possess high ethical standards, being an example of professionalism to others
•  Must be able to embody CIAT’s mission, vision, purpose and values

• We are passionate about education and student success.
• We value integrity and excellence in our employees and students.
• We treat ourselves and our students with dignity and respect.
• We believe in and encourage innovation at our school to better help our students succeed.
• We have a customer centric focus and we want people highly committed to achieving goals, where our success equals student’s success.
• We are accountable for our actions and focus on improvements moving forward.
• We have a growth mindset with a sincere belief that every student can do better and achieve their goals.
• We expect every employee to be an example of conduct and professionalism, being a role model to students and colleagues.
• We commit to fostering an inclusive and supportive learning environment that respects the diversity of students' backgrounds, experiences, and perspectives.
• We foster lifelong learning and professional development.

• Essential functions of this role require sitting for extended periods of time
• Ability to type, use a computer to search for information and input information while speaking on the phone is required
• The employee will frequently be required to use the computer, mouse and telephone to conduct the regular tasks of this role
• The employee will be required to compute simple to simple mathematical calculations as a normal part of this role
• Requires daily use of a company computer and related software applications at a workstation