Forward Deployed Engineer, Merchant Soluti

About Bask Health

Bask Health is a software platform that enables entrepreneurs, doctors, and healthcare businesses to launch, manage, and grow direct-to-consumer telehealth businesses.

Our platform brings together patient experiences, clinical workflows, pharmacy operations, and commerce tools in one place.

We're an entrepreneurial, product-focused engineering team that values ownership, technical excellence, and building software that solves real problems. Engineers work closely with product teams and company leadership, take features from idea to production, and have a direct role in shaping the platform.

Engineering at Bask is AI-first and builder-led. We use tools like Cursor and Claude Code throughout development while maintaining high standards for reliability, testing, and software quality.

About the Role

We're looking for a Forward Deployed Engineer, Merchant Solutions to help merchants successfully implement, customize, and operate their businesses on Bask Health's platform.

This role combines hands-on software engineering with practical problem-solving across merchant onboarding, technical integrations, storefront configuration, and operational workflows. You'll work closely with engineering, product, and customer-facing teams to understand merchant requirements and develop solutions that make the platform easier to implement and use.

You'll build integrations, develop application functionality, troubleshoot technical issues, and create tools that support merchant operations. Your work may involve storefronts, product configurations, subscriptions, checkout experiences, third-party services, and other parts of Bask's platform.

This is an engineering position rather than a traditional customer support or implementation coordination role. You'll write production-quality code, work with APIs and backend services, and contribute directly to technical solutions that solve merchant problems.

You'll also help identify recurring merchant challenges and collaborate with the broader engineering team to develop reusable improvements rather than relying on one-off fixes.

We're looking for someone who enjoys working directly with real business problems, communicates clearly with technical and nontechnical stakeholders, and takes ownership of delivering reliable solutions.

What You'll Do

• Build and deploy technical solutions that support merchant implementations on Bask Health.
• Work with engineering, product, and customer-facing teams to understand merchant requirements.
• Develop and maintain integrations between Bask's platform and external merchant systems.
• Build backend services, APIs, and application functionality using TypeScript, Node.js, or comparable technologies.
• Contribute to frontend functionality using React and Next.js when needed.
• Support technical onboarding and configuration for merchant accounts.
• Develop tools and functionality that simplify storefront and platform setup.
• Implement integrations involving products, subscriptions, checkout, and merchant workflows.
• Build automation that reduces repetitive merchant implementation tasks.
• Integrate third-party platforms using REST APIs, webhooks, and other integration patterns.
• Troubleshoot technical issues involving merchant configurations, APIs, and connected services.
• Investigate problems across frontend, backend, and third-party systems.
• Collaborate with backend engineers to design reliable integrations and services.
• Work with SQL databases and application data to support merchant workflows.
• Translate merchant requirements into clear technical implementation plans.
• Develop reusable tools and components that improve implementation efficiency.
• Identify recurring merchant technical issues and recommend scalable solutions.
• Support technical discovery and solution planning for new merchant use cases.
• Implement appropriate validation, error handling, and monitoring for integrations.
• Write automated tests for important merchant workflows and application functionality.
• Document integration requirements, technical implementations, and troubleshooting procedures.
• Collaborate with product teams to improve platform functionality based on merchant needs.
• Participate in code reviews and contribute to engineering best practices.
• Maintain appropriate standards for application security and data handling.
• Communicate technical progress, implementation decisions, and limitations clearly.
• Help improve deployment, monitoring, and operational reliability.
• Take ownership of assigned technical projects from development through deployment and maintenance.

• 3+ years of professional experience in software engineering, forward deployed engineering, solutions engineering, or a comparable hands-on technical role.
• Strong programming experience with JavaScript or TypeScript.
• Experience developing backend applications, APIs, or services using Node.js or comparable technologies.
• Experience building and maintaining integrations with third-party services.
• Strong understanding of REST APIs, webhooks, and common integration patterns.
• Familiarity with frontend development using React or comparable frameworks.
• Experience working with SQL databases and relational data.
• Understanding of modern application architecture and client-server communication.
• Experience debugging and troubleshooting issues across multiple systems.
• Ability to translate business requirements into practical technical solutions.
• Experience writing maintainable, production-quality software.
• Familiarity with authentication, authorization, and secure API integrations.
• Understanding of application validation, error handling, and reliability.
• Experience working with Git and collaborative development workflows.
• Familiarity with cloud infrastructure and modern deployment practices.
• Experience writing tests and maintaining software quality.
• Strong problem-solving skills and attention to detail.
• Ability to investigate technical issues independently.
• Experience collaborating with engineers, product managers, or customer-facing stakeholders.
• Ability to communicate technical concepts clearly to nontechnical audiences.
• Strong organizational skills and ability to manage multiple technical priorities.
• Ability to document technical implementations and decisions.
• Willingness to work across different areas of an application or platform.
• Strong ownership mindset and ability to follow projects through completion.
• Comfort working in a fast-moving, remote engineering environment.

Nice to Have

• Previous experience as a Forward Deployed Engineer, Solutions Engineer, or Implementation Engineer.
• Experience working directly with merchants or external customers on technical projects.
• Experience with Shopify or other e-commerce platforms.
• Familiarity with merchant onboarding and storefront configuration workflows.
• Experience building subscription commerce or billing integrations.
• Familiarity with Stripe or other payment processing APIs.
• Experience with React, Next.js, and TypeScript in production.
• Familiarity with tRPC, Prisma, or Drizzle ORM.
• Experience with AWS Lambda, SQS, EventBridge, or comparable cloud technologies.
• Experience building event-driven or asynchronous integrations.
• Familiarity with merchant-facing SaaS applications.
• Experience developing configurable or white-label software products.
• Experience with multi-tenant SaaS architectures.
• Familiarity with OAuth, API authentication, and webhook security.
• Experience building internal tools or workflow automation.
• Experience integrating healthcare or telehealth systems.
• Understanding of healthcare data privacy and security considerations.
• Experience with monitoring, logging, and observability tools.
• Experience turning custom integrations into reusable platform features.
• Experience using AI-assisted development tools such as Cursor or Claude Code.