Patient Educator - Remote / Telecommute

Job Title: Patient Educator - Remote / Telecommute

Job Location: Newton, MA

Job Type: Contract

Pay Range: $42.85hr - $47.85hr

Job Overview:

The Patient Educator is a key member of the Patient Connect program for Cancers in the Liver at the organization. The Patient Educator fields inquiries from patients and caregivers interested in learning about treatment options for cancers in the liver. The Patient Educator then provides education and resources about Hepatic Artery Infusion (HAI) therapy and/or TheraSphere Y-90 Glass Microspheres and may facilitate connections to nearby hospitals that offer these therapies. The Patient Educator may be asked to perform other activities as requested by the direct manager, such as identifying opportunities to improve the program.

Therapy Description:

• HAI therapy is a treatment that delivers medicine directly to tumors in the liver using an implantable pump.
• TheraSphere Y-90 is a targeted radiation treatment that delivers tiny glass radioactive beads directly to liver tumors to help destroy cancer cells while limiting radiation to healthy tissue.

Essential Duties and Responsibilities:

• To perform this job successfully, the candidate must excel at each essential duty.
• Specifically, this includes understanding the approved cancer indications for HAI therapy and TheraSphere Y-90 Glass Microspheres.
• Develop expertise on the patient experience with each treatment.
• Ensure timely outreach in response to inquiries.
• Answer patient/caregiver questions during discussions.
• Connect patients and caregivers with hospitals that offer each therapy.
• Follow up with additional information and outreach as needed.
• Perform other duties as assigned.

Education Requirements:

• A bachelor s degree is required.
• Nursing background and education is required.

Experience and Skills:

• A minimum of 2-3 years of experience in direct patient care or navigation settings.
• Oncology experience, either in clinical or industry settings.
• Excellent verbal, written, and interpersonal communication skills and attention to detail.
• Ability to be a great listener and have empathy in patient communications.
• Ability to communicate in a highly professional manner with patients and customers, verbally and through email.
• Ability to follow HIPAA regulations and manage confidential information in a highly regulated setting.
• Highly organized and punctuation.
• Operates with a customer-first mindset, focusing on how to best serve patients.
• Ability to work with minimal supervision and with a sense of urgency.

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• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities