Programmer / Core Systems Technician

Jefferson Parish Employees Federal Credit Union is seeking a skilled Symitar Programmer / Core Systems Technician to support and enhance our Jack Henry Symitar core processing environment and related business applications. This mid-level role focuses on PowerOn development, reporting, integrations, system administration, and operational support. The ideal candidate combines strong technical expertise with a commitment to improving efficiency, compliance, and member service through reliable and innovative technology solutions.

Key Responsibilities:

Reporting & Data Management

• Develop and maintain Symitar reports using PowerOn, RepGen, and SQL-based tools
• Support data extracts, audits, and regulatory reporting requirements
• Ensure data integrity and accuracy across systems

Symitar Core System Support

• Maintain and support the Jack Henry Symitar core processing system
• Perform system configuration, parameter maintenance, and operational setup
• Monitor system performance and resolve production issues in a timely manner
• Support daily, monthly, and year-end processing tasks

Programming & PowerOn Development

• Develop, modify, and maintain PowerOn programs and scripts
• Create and maintain custom reports, batch jobs, and automation processes
• Troubleshoot and optimize existing PowerOn code for performance and accuracy
• Assist with Symitar upgrades, releases, and testing efforts

Integrations & Third-Party Support

• Assist with file transfers, job scheduling, and troubleshooting data exchange issues
• Work with vendors and internal teams to implement enhancements or new services
• Build and maintain connections between Symitar and third-party platforms (using SymXchange, Symform, web services)

Security, Compliance & Documentation

• Follow security best practices and internal controls related to core systems
• Assist with audits, exams, and documentation requests
• Maintain technical documentation, procedures, and change logs

Collaboration & Support

• Work closely with IT staff, operations, lending, and accounting teams
• Provide technical guidance and problem resolution for system-related issues
• Participate in on-call rotation or after-hours support as required
• Effectively communicate technical and non-technical information to diverse audiences
• Provide first-line (and above) technical support to employees, members, and vendors by resolving system-related issues, answering technical questions, and documenting support activities through ticketing systems

Education & Experience

Required Qualifications:

• 3–5 years of hands-on experience with Jack Henry Symitar or Silver Lake
• Strong experience with PowerOn programming and development
• Working knowledge of Symitar modules (deposits, loans, accounting, member services)
• Experience with RepGen, batch processing, and system jobs
• Understanding of Credit Union or financial institution operations
• Strong analytical, troubleshooting, and problem-solving skills
• Ability to manage multiple priorities and meet deadlines
• Must be a team player and willing to assist where needed
• Must participate in reciprocal cross training
• Must work onsite and have reliable transportation to periodically visit local branches
• Ability to periodically work after hours or weekends to minimize business downtime
• Must be familiar with industry specifics tools such as image and software deployment, remote management and monitoring, endpoint management, Windows and 3rd party patch management.
• Experience in Windows 10, Windows 11, PC Hardware Troubleshooting, Microsoft Office and Microsoft Outlook. MS Office 365 Administrator experience required
• Excellent troubleshooting and analytical/problem-solving skills
• Must be organized with the ability to prioritize
• Ability to work and communicate effectively with JPEFCU personnel
• Ability to understand technical documentation and specifications related to computer systems
• Ability to work varied work schedule including evenings, weekends, and holidays
• Must be able to lift a minimum of 25 lbs
• Required to frequently walk, sit, talk and hear
• Required to use hands to handle, feel or operate objects, tools or controls; and reach with hands and arms

Preferred Qualifications

• Experience in a Credit Union environment
• Familiarity with Symitar Quest, SQL, APIs, or scripting
• Experience supporting Symitar upgrades and conversions
• Knowledge of financial institution compliance and regulatory requirements
• Associate’s or Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
• Experience with additional Jack Henry products/modules, preferred
• Familiarity with cloud technologies and automation platforms, preferred