Sales Advisor - Premium Sustainable Fashion

Sales Advisor Premium Sustainable Fashion (Ladies)

South West London

To 29k DOE
Full-time, 35 hours per week (5 days over 7)

We are looking for experienced (10 years +) professional retailers with excellent communication skills and a great style/ fashion sense.

About the Role

Our client is looking for a passionate and customer-focused Sales Advisor to join a growing premium fashion brand at their beautiful South West London store.

This is a fantastic opportunity to become part of a purpose-driven retail business that combines sustainable fashion, timeless style, and exceptional customer experience. You ll be joining a friendly, energetic team in a brand that is experiencing exciting growth.

Working Hours

Monday to Saturday: 10:00am 6:00pm

Sunday: 11:00am 5:00pm

5 days per week (rota basis)

What You ll Be Doing

As a Sales Advisor, you ll play a key role in delivering an outstanding in-store experience:

• Deliver exceptional customer service across face-to-face, phone, and email interactions
• Build strong relationships with customers and confidently assess their needs
• Provide tailored styling advice and product recommendations
• Maintain excellent knowledge of current collections, fabrics, and fits
• Process sales, returns, and customer orders accurately and efficiently
• Handle sensitive customer queries with professionalism and empathy
• Support visual merchandising standards and store presentation
• Assist with stock replenishment, deliveries, and inventory control
• Use till systems and internal platforms confidently
• Share customer feedback with wider teams
• Ensure health & safety procedures are followed at all times

What they re Looking For in the Sales Advisor

They re seeking someone who brings both skill and personality:

• Previous experience in a premium retail environment
• A strong customer-first mindset
• Confident communicator with patience, empathy, and a calm approach
• A genuine passion for sustainable fashion
• A natural people person who enjoys building rapport
• Warm, enthusiastic, and energetic attitude
• Highly organised with strong attention to detail
• Excellent follow-up and communication skills
• Comfortable using IT systems and retail platforms

What s in It for You

• 23 days annual leave + bank holidays + birthday off
• Discretionary annual bonus
• Staff uniform provided
• Generous staff discount (up to 40%) + sample sales
• Friends & family discount
• Company pension scheme
• Regular team events
• Work for a Real Living Wage Employer
• Be part of a growing, values-led fashion brand

Why Join?

This is more than just a retail role. You ll be joining a brand that truly cares about its customers, its people, and the planet, offering beautifully designed clothing with a focus on comfort, simplicity, and sustainability.

If you love premium retail, enjoy meaningful customer interaction, and want to be part of an inspiring brand journey, we d love to hear from you.