Telephone Operator

Join TriHealth as a Telephone Operator and play an important role in connecting patients, visitors, physicians, and team members with the information and assistance they need.

This fast-paced position requires strong communication skills, attention to detail, excellent customer service, and the ability to manage high call volumes while following established procedures and TriHealth SERVE standards.

Apply today and grow your career with a team that truly values you.

Location:

• TriHealth Norwood Location

Work Schedule:

• Part-Time (48 hours bi-weekly)

• Night Shift

• Rotating Weekend and Holiday Ciommittmemt

• No On Call Commitment

Benefits:

TriHealth offers a comprehensive benefits package - including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement. Please view our benefits page: https://careers.trihealth.com/what-we-offer/benefits

Job Requirements:

• High School Diploma or GED Degree (Required)

• Up to 1 year experience in a related field (Required)

• Ability to operate a switchboard-PBX

Job Overview:

This position is responsible for answering the TriHealth switchboard. This is in a very fast paced high volume environment. Operators provide the following information to the general public, hospital departments, clergy and the media for TriHealth. It is critical that staff is proficient in processes.

Job Responsibilities:

• Accurate receipt, deposit and recording payments on patient accounts.

• Answers phone meeting/exceeding departmental targets of abandonment rate, avg speed of answer,

• Average % calls answered within 30 seconds and staff ACD/In productivity targets.

• Demonstrates excellent customer service skills following phone script and assisting the customer by being helpful, friendly, and courteous. Adheres to 'Caring for People First' philosophy

• Follows departmental policy re: calling in OR, Cath Lab, Endo and Fertility staff

• Maintains knowledge of On-Call Schedules and TriHealth Policies.

• Respect the confidentiality of physicians. patient and other hospital personnel

Working Conditions:
Climbing - Rarely
Hearing: Conversation - Consistently
Hearing: Other Sounds - Frequently
Kneeling - Occasionally
Lifting <10 Lbs. -
Lifting 50+ Lbs. - Rarely
Lifting <50 Lbs. - Occasionally
Pulling - Rarely
Pushing - Occasionally
Reaching - Rarely
Sitting - Consistently
Standing - Rarely
Stooping - Occasionally
Talking - Consistently
Use of Hands - Consistently
Color Vision - Occasionally
Visual Acuity: Far - Frequently
Visual Acuity: Near - Consistently
Walking – Frequently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS...
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS...
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service

Respect: ALWAYS...
• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone's opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS...
• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS...
• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community