Temporary/CasualLogistics

Customer Service - Logistics / Supply Chain Environment

Randstad Technologies RecruitmentChertsey, Surrey🇬🇧United Kingdom

Why this role stands out

This role offers a fantastic opportunity to sharpen your analytical and logistics expertise within a prestigious, fast-paced environment that supports your professional growth through both hybrid flexibility and potential for a permanent transition. You will thrive here if you are a detail-oriented problem solver who enjoys using data to optimize supply chain performance and deliver exceptional customer experiences. With urgent hiring underway, submit your application today to secure your place in this dynamic team and advance your career.

Quick overview

SeniorityMid Senior

Employment typeTemporary/Casual

Work modeHybrid

LocationChertsey, Surrey, United Kingdom

Microsoft Excel

Job description

Role: Customer Service - Logistics / Supply Chain Environment
Type: Contract (12 Months with potential to go PERM)
Location: Chertsey, UK
Working Model: Hybrid (2 or 3 days per week in office)
Work Hours: 37.5 Hours per Week

What You'll Do:

Investigate & Resolve: Find the root cause of delivery failures and coordinate solutions with warehouses and couriers (3PLs).
Manage Escalations: Take ownership of complex customer service tickets and order cancellations.
Analyze Trends: Use ERPs (SAP Hybris), Excel, and Power BI to track data and improve operational processes.

What You Need:

Investigative customer service experience (tier 2/escalations, e-commerce, or logistics preferred).
Comfortable navigating ticketing systems and interpreting data.
Flexibility to work a 37.5-hour week on a rota (which includes some evening and weekend shifts).

This is an urgent vacancy with a deadline where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV or send it praveen. Com

Randstad Technologies is acting as an Employment Business in relation to this vacancy.