Production Support Specialist

Job Title: Derivatives Trading Production Support

Location: New York

Overview:

We are looking for a highly skilled reliability engineer to provide critical support for the Fixed Income trading desk with their trading and risk applications. In this role you will ensure the reliability, performance, and scalability of the real-time trading environment. You will engage directly with key stakeholders on the trading floor including senior traders and lead developers to optimize trading workflows, troubleshoot complex issues, and drive continuous improvement in both processes and the environment.

Roles & Responsibilities:

•       Incident Management: Respond rapidly to production incidents, minimizing downtime and financial impact. Lead root cause analysis and conduct blameless post-mortems.

•       Monitoring & Automation: Enhance application health monitoring and implement automation to reduce manual intervention and improve system resilience.

•       Communication: Provide clear, timely updates to business stakeholders and senior technologists during incidents and follow-ups.

•       Collaboration: Partner with development teams to design and deploy fault-tolerant, scalable solutions aligned with business goals.

•       Data-Driven Decisions: Analyze real-time data under pressure to support rapid incident resolution and informed decision-making.

•       Governance & Compliance: Enforce and adhere to change, incident, and problem management policies, as well as bank specific non-financial risk frameworks.

•       Documentation: Maintain comprehensive documentation of support procedures, incident reports, and operational activities.

Skills Desired:

•       Proven experience in a production support, SRE, or DevOps role within a trading or financial services environment.

•       Strong technical skills in Linux/Unix systems, SQL and scripting.

•       Knowledge of monitoring and observability tools.

•       Have a strong understanding of the trade lifecycle and fundamental trading systems.

•       Knowledge of Fixed Income products including Credit & Rates Swaps, and market structure and/or algorithmic trading advantageous.

•       Strong written and verbal communication skills.

Candidates with below skills will be preferred:

•       Strong experience with a programming language such as Python, Java, etc.

•       Familiarity with cloud platforms.

Skills That Will Help You Excel:

•       Previous experience of production support working with traders is highly desirable.

•       Excellent communication skills, both written and spoken

•       Technical skills including Linux, SQL and scripting

What We Offer You:

•       A diverse and inclusive environment that embraces change, innovation, and collaboration

•       Competitive compensation packages including health benefits and retirement savings plans.