DEX Lead / Nexthink Platform Consultant

Job#: 3037179

Job Description:
DEX Lead / Nexthink Platform Consultant

Location: Round Rock, Texas (Remote)

Role Overview

We are seeking a DEX Lead and Nexthink Platform Consultant with a strong blend of technical expertise, advisory skills, and executive-level experience. This role requires deep knowledge of the Nexthink platform to drive Digital Employee Experience (DEX) strategy, lead governance discussions, and articulate value propositions to stakeholders. The ideal candidate will be responsible for multiple programs, serving as a client-facing lead for executive readouts and demonstrating how to achieve results using the Nexthink platform.

Key Responsibilities

• Own and deliver the Nexthink platform to improve Digital Employee Experience using telemetry, analysis, and operational workflows.
• Drive and facilitate overall DEX Strategy, providing thought leadership on governance and value proposition conversations with customer stakeholders.
• Serve as a client-facing lead for executive readouts across 3-5 programs or engagements.
• Own the day-to-day Nexthink Infinity and/or V6 platform administration and roadmap, including tenant configuration and operational health.
• Plan and oversee the deployment of Nexthink Collectors across endpoints and VDI, validating telemetry coverage and data quality.
• Implement and maintain Nexthink integrations with platforms such as ServiceNow and Azure AD/Entra ID.
• Develop and maintain Nexthink Remote Actions (PowerShell/bash) and Workflows to support diagnostics and remediation.
• Manage the platform lifecycle, including product updates and importing content from the Nexthink Library.
• Produce executive-level documentation, including implementation decisions, runbooks, and results reporting.
• Collaborate with global teams to support and mentor them as they develop Nexthink skills.

Required Qualifications

Experience:

• Proven experience in a consulting or advisory role with strong business acumen and executive-level, client-facing skills.
• Hands-on experience with Nexthink Infinity and/or V6 platform administration and delivery.
• Experience deploying and managing Nexthink Collectors and handling integrations with ServiceNow.
• Familiarity with large-scale enterprise End-User Compute (EUC)/VDI environments and service desk enablement.
• Experience supporting persona-driven analysis and workshops using Nexthink findings.

Technical Skills:

• Proficiency in PowerShell, Bash, JSON, and JavaScript for building and maintaining Nexthink Remote Actions.
• Strong proficiency with Nexthink Query Language (NQL), investigations, dashboards, and reporting.
• Ability to analyze telemetry, summarize findings, and translate insights into prioritized recommendations.
• Proficiency with Microsoft Excel and PowerPoint for data modeling, segmentation, and reporting.

Preferred Qualifications

• Previous experience as an IT Director or in a role with broad technical knowledge combined with deep platform expertise.
• Knowledge of how to create synergy across DEX and various EUC offerings.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

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