Senior IT Systems Analyst – Epic SER / Provider Records (Remote)

Introduction

We are seeking a Senior IT Systems Analyst with advanced expertise in Epic SER and Provider Records to support a fully remote healthcare IT environment. The ideal candidate will have strong hands-on experience managing provider records, troubleshooting complex provider data issues, resolving incidents, and working closely with technical and business stakeholders. This role requires a highly independent professional who can manage multiple priorities, analyze complex system and data issues, support change and testing activities, and contribute to continuous improvement of provider data processes.

Responsibilities

• Build, maintain, and troubleshoot Epic SER/Provider Records and related provider data.
• Work with Login Blueprints and SER Blueprints to support provider record configuration and maintenance.
• Manage provider information related to ePrescribing/Surescripts, External Directories, Care Teams, and Record Merges.
• Triage, investigate, and resolve incidents and service requests during business hours.
• Analyze complex provider data issues and determine appropriate solutions with minimal supervision.
• Communicate effectively with technical teams, business users, and other stakeholders regarding system issues and resolutions.
• Perform requirements gathering, documentation, testing, change control, and implementation activities.
• Support Epic Security, including User/SER record integration and Provider Maintenance Security.
• Work with external and referring provider records, including addresses and organization records.
• Collaborate on interfaces and integrations, including exposure to Epic Bridges.
• Apply master data management principles involving source-of-truth ownership, provider/identity matching, duplicate management, data synchronization, and data governance.
• Use Clarity/SQL for analysis and troubleshooting when required.
• Contribute to process improvements, standards, tools, templates, and methodologies.
• Participate in project planning, risk identification, issue resolution, quality assurance, and change management.
• Facilitate communication between business stakeholders, technical teams, and IT leadership.
• Support department initiatives involving automation and emerging AI tools where applicable.
• Maintain accurate technical documentation and ensure adherence to established IT processes and controls.

Requirements

Required Qualifications:

• Bachelor’s degree in Information Technology, Business, Computer Science, or a related field, or equivalent experience.
• 5+ years of technology or business administration experience.
• Strong experience working in healthcare technology environments.
• Advanced hands-on experience with Epic SER / Provider Records.
• Epic Provider Administration Badge – REQUIRED.
• Experience with SER Blueprints and Login Blueprints.
• Strong incident, problem, and ticket-resolution experience.
• Excellent analytical, troubleshooting, organizational, and problem-solving skills.
• Strong communication skills with both technical and non-technical stakeholders.
• Ability to work independently and manage multiple priorities with minimal supervision.
• Experience with documentation, change control, testing, and implementation processes.

Strongly Preferred:

• Epic Security Certification.
• Experience with Epic User/SER record integration and Provider Maintenance Security.
• Experience with Clarity/SQL.
• Knowledge of Epic Bridges/interfaces and integrations.
• Experience with external/referring provider records.
• Knowledge of Master Data Management (MDM) principles and provider data governance.
• Experience with duplicate provider/identity management and data synchronization.
• Familiarity with external data sources/feeds such as MDM, QuARQ, and MD-Staff.
• Experience with ServiceNow.
• Familiarity with AI tools, automation, or process optimization.
• Experience working in committee-driven or consensus-based healthcare organizations.
• Strong understanding of financial concepts, business processes, continuous improvement, and organizational development.