E-Commerce Specialist (Tiktok Shop) - Bilingual in Korean/English required

Job Description Job Description Company Description

E-Commerce Specialist (Tiktok Shop)

Employment Type: Full-time Experience Level: 3+ years

Compensation: 68-75k / year

Medical, Dental, and Vision insurance (company-paid or partially covered)

Paid Time Off (PTO) and company holidays

Paid Sick Leave (in accordance with California law)

SIMPLE IRA with company match

Performance-based and discretionary bonuses

We are seeking a highly driven and detail-oriented professional to own and scale our TikTok Shop business. This role will be responsible for end-to-end performance management, including driving GMV growth, optimizing key metrics, and ensuring overall account health and compliance.

The ideal candidate will lead cross-functional initiatives across affiliate strategy, agency and partner management, promotions, inventory planning, and fulfillment operations. This position requires a strong understanding of e-commerce dynamics, hands-on execution skills, and the ability to collaborate with internal teams and external partners to deliver seamless customer experiences and achieve sales targets.

We're looking for someone who is both detail-oriented and business-minded, with a strong sense of ownership and accountability. The ideal candidate is comfortable operating in ambiguity, can build and refine processes from the ground up, and is equally confident navigating between strategic thinking and hands-on execution.

Job Description

1. TikTok Shop Business Ownership & Performance

Own end-to-end TikTok Shop business and drive GMV growth

Monitor and optimize key performance metrics (GMV, CVR, AOV)

Ensure overall account health, compliance, and platform performance

2. Affiliate, Agency & Partner Management

Manage TikTok Shop agency and external partners

Own affiliate strategy and performance optimization

Collaborate with influencer marketing team to maximize sales

Serve as the main point of contact for TikTok Shop AMs

3. Promotions & Campaign Execution

Plan and execute TikTok Shop promotions

Manage campaign setup and updates within OMS

Align promotional strategy with inventory and sales targets

4. Inventory Planning & Fulfillment Operations

Own sales forecasting tailored to TikTok Shop dynamics

Monitor inventory levels and prevent stockouts

Coordinate with 3PL for order fulfillment and issue resolution

5. Customer Experience & Fulfillment Coordination

Coordinate with internal CS team on shipping-related issues

Serve as the main point of contact with 3PL to resolve fulfillment and operational issues

Identify fulfillment-related inefficiencies and improve overall customer experience

Qualifications

3+ years of experience in e-commerce or marketplace account management

Direct experience with TikTok Shop preferred

Experience in beauty, skincare, or cosmetics industry preferred

Strong communication skills with agencies, external partners and cross-functional teams

Fluency in both Korean and English required

Strong ownership mindset with the ability to manage end-to-end operations

Hands-on approach with the ability to execute and support strategic initiatives

Additional Information

Occasional travel (less than 5%) may be required

All your information will be kept confidential according to EEO guidelines.