Relationship Manager - Retail Health

As a Relationship Manager, you will play a crucial role in building and maintaining strong relationships with our retail health agents. Your primary focus will be on recruiting, training, and activating agents to ensure they are equipped with the necessary skills and knowledge to drive business growth. You will be responsible for achieving GWP targets and ensuring a positive customer experience.

• Recruit, train, and activate retail health agents, ensuring a robust pipeline of qualified candidates.
• Develop and implement effective training programs to enhance agent performance and knowledge.
• Monitor and evaluate agent performance, providing regular feedback and coaching to drive improvement.
• Build and maintain strong relationships with existing agents, fostering a collaborative and supportive environment.
• Collaborate with the Retail Health team to identify and address any gaps in agent skills or knowledge.
• Stay updated on industry trends and best practices, incorporating new strategies to enhance agent productivity.
• Ensure compliance with all regulatory and legal requirements, maintaining a high standard of ethical practice.
• Work closely with the marketing team to develop and execute targeted campaigns to attract and retain agents.
• Analyze agent performance data and provide insights to the management team for strategic decision-making.

• Bachelor's degree in Business, Marketing, or a related field is preferred.
• Minimum of 2 years of experience in a similar role, preferably in the retail health industry.
• Proven track record in agent recruitment, training, and activation, with a successful GWP achievement history.
• Excellent interpersonal and communication skills, with the ability to build strong relationships.
• Strong leadership and coaching abilities, with a passion for developing others.
• Analytical mindset with the ability to interpret data and provide actionable insights.
• Proficiency in using CRM systems and other relevant software tools.
• Ability to work independently and manage multiple priorities effectively.
• Flexibility to adapt to a dynamic and fast-paced work environment.
• A results-driven approach with a focus on achieving targets and delivering exceptional customer experiences.