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Blue Yonder WMS Techno Functional Consultant

Wise Skulls Corp.Dallas, TX🇺🇸United States

Quick overview

SeniorityMid Senior
Work modeOn Site
LocationDallas, TX, United States
SQLGroovyJavaRoot Cause AnalysisWMSJira

Job description

Job Description
Title: Blue Yonder WMS Techno Functional Consultant - AMS Support Lead
Location: Dallas, TX or Chicago, IL
Duration: 6 months+ (possibility of an extension)
Implementation Partner: Infosys
End Client: To be disclosed
JD:
IMP : This requirement is to work as operation lead for performing Incident Management, Problem management, Service request, Change Management and Knowledge Management.

Skills :

  • BY WMS -version 2019+
  • MOCA commands, Labels, Reports and Page-builders.
  • SQL
  • Java and Groovy

Detailed JD :

  • Production Support project experience (8 years of experience) with BY WMS
  • Should have experience in multiple WMS application versions
  • Proficient in handling MOCA commands, Labels, Reports and Page-builders.
  • Ability to resolve BY WMS production tickets and perform RCA (root cause analysis)
  • Ability to provide permanent fix for frequently occurring issues in production support
  • Ability to provide solutions to operational issues.
  • Proficient in handling ticket management system like JIRA, Service now.
  • Proficient in handling Monitoring tools
  • Maintaining daily status for incidents and service requests.
  • Need to have good communication skills as it is for a client facing role.
  • Should meet SLA deadlines
  • Strong analytical, problem solving, troubleshooting skills.
  • Ability to document the production issues and their resolutions
  • Exhibit a commitment to customer service while building customer partnerships.
  • Prior experience in leading implementation/support teams would be desirable.
  • Coordinating with the customer & offshore team to resolve queries or clarifications.
  • Perform production/baseline support activities.
  • Be on-call for issues during non-overlap hours with offshore team and in the weekends, on rotation basis.
  • Take decisions independently and interact directly with customers.
  • Should be able to lead the Junior resources in the production support.
Warehouse & Operational Engagement :
  • Conduct regular onsite warehouse visits to:
    • Understand real-world operational processes
    • Lead requirement-gathering workshops, as applicable
    • Support UAT, cutover activities, and go-lives, as applicable
    • Troubleshoot operational/system issues directly on the warehouse floor
  • Partner with supply chain, operations, and IT teams to improve warehouse efficiency and throughput.

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