Help Desk/Desktop Support Analyst

Description
We are looking for an entry-level Help Desk/Desktop Support Analyst to provide day-to-day technical assistance for end users. This long-term contract position is ideal for someone who enjoys solving workstation and support issues while building a strong foundation in IT operations. The role focuses on desktop troubleshooting, ticket-based support, and user account assistance in a fast-paced environment.

Responsibilities

Provide first-line technical support for desktop, laptop, and basic peripheral issues affecting end users. Diagnose and resolve common Microsoft Windows 10 and general Windows operating system problems in a timely manner. Manage incoming service desk requests, document work performed, and update ticket status through resolution. Assist users with account-related support tasks, including basic Active Directory administration and access requests. Perform routine troubleshooting for hardware, software, and connectivity issues, escalating more complex incidents when needed.

Set up, configure, and maintain end-user workstations to support daily business operations. Support basic network-related troubleshooting by identifying common connectivity problems and helping restore service. Deliver attentive customer service while communicating clearly with users about issue status and next steps. Requirements
Entry-level experience or training in desktop support, help desk, or technical support environments. Working knowledge of Microsoft Windows 10 and general Microsoft Windows support practices.

Familiarity with basic troubleshooting methods for hardware, software, and end-user technical issues. Exposure to Active Directory for routine user account or access-related tasks. Experience working with service desk tickets or other incident tracking systems. Basic understanding of networking concepts, such as connectivity, IP-related issues, or device communication. Strong communication skills and a customer-focused approach to technical support. Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go.

Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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