Home Shopping Manager

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

Home Shopping Manager Position Purpose

The Home Shopping Manager is responsible for leading all aspects of the online shopping, order fulfillment, pickup, and delivery operations within the store. This position ensures exceptional service, operational efficiency, order accuracy, and associate development while driving growth in digital sales. The Home Shopping Manager is accountable for achieving department sales goals, maintaining high customer satisfaction, and ensuring all online orders are fulfilled accurately, safely, and on time.

Key Responsibilities Operations & Order Fulfillment

• Direct daily Home Shopping Department operations, including order selection, staging, pickup, and delivery activities.
• Monitor order volume and allocate resources to meet service level expectations.
• Ensure all customer orders are selected accurately and fulfilled within established timeframes.
• Oversee order staging, storage, and handoff processes to maintain product quality and order integrity.
• Maintain operational readiness during peak business periods and promotional events.
• Ensure all department equipment and technology systems are functioning properly.

Customer Service

• Deliver an exceptional online shopping and pickup experience.
• Respond promptly and professionally to customer questions, concerns, substitutions, and service issues.
• Ensure customer orders are accurately fulfilled according to customer preferences.
• Monitor customer feedback and implement improvements to enhance the customer experience.
• Promote a customer-first culture throughout all department operations.

Leadership & Team Development

• Recruit, train, coach, and develop Home Shopping associates.
• Create schedules that align staffing levels with order demand and operational needs.
• Monitor individual and team performance metrics.
• Provide ongoing coaching, recognition, and corrective action when necessary.
• Foster a culture of accountability, teamwork, and customer service excellence.

Sales & Financial Performance

• Drive growth of digital sales and online shopping participation.
• Monitor department productivity, labor utilization, and performance metrics.
• Support achievement of sales, labor, and profitability goals.
• Analyze operational reports and identify opportunities for process improvements.
• Implement strategies that increase efficiency while maintaining service standards.

Inventory & Quality Control

• Ensure proper product selection standards are followed.
• Monitor substitution quality and product availability.
• Partner with department managers to address out-of-stock conditions and improve inventory accuracy.
• Ensure freshness, quality, and presentation standards are maintained for all fulfilled orders.
• Support shrink reduction and inventory control initiatives.

Safety & Compliance

• Ensure compliance with company policies, food safety standards, and operational procedures.
• Maintain safe work practices during product selection, staging, loading, and delivery activities.
• Ensure department areas remain clean, organized, and free of hazards.
• Conduct regular operational reviews and safety inspections.
• Support loss prevention and inventory management programs.

Technology & Performance Management

• Utilize online shopping platforms and fulfillment systems effectively.
• Monitor department key performance indicators including order accuracy, fulfillment speed, customer satisfaction, and productivity.
• Troubleshoot operational system issues and escalate concerns as needed.
• Train associates on department technology and process improvements.
• Ensure accurate reporting and completion of department documentation.

Qualifications

• High school diploma or equivalent required.
• Previous retail, e-commerce, fulfillment, grocery, or customer service experience required.
• Supervisory or management experience preferred.
• Strong leadership and organizational skills.
• Excellent customer service and communication abilities.
• Comfortable using computer systems, mobile devices, and fulfillment technology.
• Ability to work flexible schedules, including evenings, weekends, and holidays.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift, carry, push, and pull up to 50 pounds regularly.
• Frequent bending, reaching, stooping, kneeling, and twisting.
• Ability to work in refrigerated, frozen, and ambient store environments.
• Ability to move throughout all areas of the store while selecting and staging orders.

Knowledge, Skills, & Abilities

• E-commerce and online order fulfillment operations.
• Customer service and service recovery techniques.
• Productivity and labor management.
• Inventory control and order accuracy processes.
• Team leadership and associate development.
• Technology systems and handheld device operation.
• Food safety and operational compliance.
• Communication, organization, and problem-solving skills.

Success Measures

• Achievement of digital sales and department growth goals.
• Order accuracy and fulfillment performance.
• Customer satisfaction and service metrics.
• Labor productivity and scheduling effectiveness.
• Inventory accuracy and shrink control.
• Associate engagement, development, and retention.
• Compliance with safety, quality, and operational standards.

We also provide a variety of benefits including:

• Competitive wages paid weekly

• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values – Click below to view video: ACI Values