Recently postedFull timeEngineering

Senior Tech Service Delivery Engineer

FourthSydney, Sydney🇦🇺Australia

Quick overview

SeniorityMid Senior

Employment typeFull Time

Work modeHybrid

LocationSydney, Sydney, Australia

Job description

Fourth is seeking a Senior Technical Service Delivery Engineer to improve the reliability and supportability of Fourth's SaaS products. You will own the most complex escalations, act as SME for designated product areas, and partner with Engineering, Product, Support and SaaS Operations to drive lasting resolutions.

You will also lead problem management, mentor Tier I/II staff, and design runbooks and automations to reduce repetitive tasks, while contributing to release readiness and OAT as the