Emergency Services Dispatcher I - Fresno Police Department -City of Fresno

Employment Type

Full-Time

Experience Level

Entry

Education

High School or Equivalent

Monthly Salary Range

$5,368 - $6,343

THE POSITION

The Fresno Police Department (FPD) is seeking energetic, organized, and dependable individuals who are committed to being a part of a vigorous law enforcement agency. The selected candidate will be expected to answer in-bound calls with emphasis on high quality customer service. The incumbents receive training in answering and evaluating emergency police, fire, and medical service calls, and operating a multi-channel Computer-Assisted Dispatch (CAD) system console and related equipment to dispatch appropriate public safety units.

Duties also include, but are not limited to the following:

• Performing record checks for officers in the field.
• Keeping records of all police units available.
• Responding to requests.

Position reports to the Emergency Services Communications Supervisor. Must have the ability to operate radio communications equipment and type at a speed necessary for timely completion of assigned duties.

An Emergency Services Dispatcher I, may be flexed to an Emergency Services Dispatcher II ($5,809 - $6,974/mo.) at the discretion of management within the first eighteen months of employment. Flexing is contingent upon successful completion of the Emergency Services Dispatcher Training Program and certification by the Police Department verifying that the incumbent is capable of performing the duties of an Emergency Services Dispatcher II.

Immediate and future vacancies will be filled from this eligible list for a period of three (3) months from the date the eligible list is created, with the option of extending that period at the City's discretion. If the examination process is suspended for this recruitment, the eligible list may be limited to three (3) months.

Applicants must meet the minimum qualifications on or before the posted filing deadline in order to qualify for the examination and does not assure a place on the eligibility list.

Possession of a High School Diploma or equivalent GED completion;

AND

(1) One year of work experience.

CONDITIONS OF EMPLOYMENT

Eligibles certified to the Police Department for consideration must successfully complete a computer voice stress analyzer (CVSA) and/or polygraph test, an extensive background investigation, and a department interview before receiving conditional offers of employment. Individuals receiving a conditional offer of employment must successfully pass a medical examination before receiving a final offer of employment.

If candidate receives a conditional employment offer, he/she will be required to successfully complete a medical examination which will include testing for the presence of drugs and alcohol. Any falsification of information provided or any failure to meet the requirements will result in disqualification from further consideration in the selection process for Emergency Services Dispatcher I.

Some of the potential reasons for disqualification from the selection process, include the following

• Use of illegal drugs either recently or extensively.
• Failure to disclose prior drug use.
• Falsification of any required application or pre-employment materials.
• Involvement in a crime, the nature of which would impair the credibility of the individual or cause embarrassment to the City of Fresno.
• Poor employment record.

THE EXAMINATION PROCESS

The examination process may consist of the following:

Written Examination - 100%: A job-related online written examination will be administered, which is designed to measure a candidate's aptitude for performing public safety dispatch work. Candidates must achieve a passing score to qualify for the eligible list.

FOR MORE INFORMATION ABOUT THE ONLINE WRITTEN EXAMINATION, please visit: Applicants » CritiCall 911 Dispatcher & Emergency Calltaker Testing Software.

The written examination has been tentatively scheduled for the week of November 23, 2026.

HOW TO APPLY

Please visit www.fresno.gov/jobs to apply. ONLY ONLINE APPLICATIONS AND MATERIALS ARE ACCEPTED and must be submitted by midnight on the closing deadline, or they will not be accepted for any reason. Resumes will not be accepted in lieu of a completed employment application. 

ALL CORRESPONDENCE regarding this recruitment and exam process will be sent via e-mail.  All applicants will acknowledge such understanding when they complete their on-line application.  Verify we have your correct e-mail address before you submit your application. It is an applicant's responsibility to check their email frequently to ensure they receive all pertinent communication from the Personnel Services Department on a timely basis.

It is an applicant's responsibility to check their email account and to ensure it is set up to accept emails from the City of Fresno. Dependent upon your settings, notices from the City of Fresno may be directed to the junk mail or spam folders.  It is the applicant's responsibility to check these folders as well.

For other City of Fresno employment opportunities, please view our Careers Homepage. Effective April 1st, 2026, the City of Fresno is transitioning to a new recruitment system, NEOGOV. An account in the new system will be required to apply for the City of Fresno job opportunities after this date. If you have recruitment questions, please call our office at 559-621-6950. Our office is located at 2600 Fresno Street, Room 1030, Fresno, CA 93721.

VETERAN’S PREFERENCE

Candidates applying for veteran's preference are required to submit a copy of their DD214 with their application during the specified filing period. Evidence must be presented to indicate that the candidate was discharged honorably from the military service. Veterans, including City employees, must resubmit proof of honorable service for every examination for which veteran's preference credit is requested. Qualified veterans who pass the examination will have five (5) points added to their final score.

EQUAL OPPORTUNITY EMPLOYER

The City of Fresno is an Equal Opportunity Employer. Should you need special accommodation due to a qualifying disability, please contact the Personnel Service Department at (559) 621-6950 in advance of the examination.

UNIT 3 – The Fresno City Employees Association, Inc. (FCEA)

HEALTH INSURANCE: The City contributes toward monthly premiums for PPO medical, dental and vision for employees and dependents.

FLEXIBLE SPENDING ACCOUNT: IRS 125 Plan for health and dependent care expenses.

DEFERRED COMPENSATION: Voluntary 457 plan with Fidelity Investments to increase your retirement savings.

VACATION LEAVE: Accrue 8 - 14.66 hours per month based on years of service.

SICK LEAVE: Eight (8) hours per month, available after 90 days

SUPPLEMENTAL SICK: 40 hours per fiscal year. 80 hours lifetime maximum

HOLIDAYS: Ten (10) City-observed annual holidays plus birthdays and two (2) personal days.

SHORT TERM DISABILITY: Provided through California SDI program.

BILINGUAL PREMIUM: PAY: $100 per month.

HEALTH REIMBURSEMENT ARRANGEMENT: Eligible retirees can use the remaining Sick Leave balance at 80% of hourly rate and other leave balances, if applicable, to reimburse medical insurance and qualified medical expenses, tax free.

RETIREMENT: City of Fresno Retirement Systems, one of the best funded public systems in the state. Reciprocity with other CA public agencies. Vested in Retirement benefits after 5 years of service. City employees do not participate in Social Security.

DROP (Deferred Retirement Option Program): an optional, voluntary program that allows an employee to deposit retirement benefits in a special savings account within the Retirement System while continuing to work for the City of Fresno for up to 10 years. Participation minimum is age 50 and vested. Benefits include ownership of accumulated funds, compound interest earnings, and alternative distribution options. Additional information regarding the City of Fresno benefits is available at https://www.fresno.gov/personnel/human-resources-support/#tab-1

Additional information regarding the City of Fresno benefits is available at https://www.fresno.gov/personnel/human-resources-support/#tab-1.