SAP Analyst

Key Responsibilities
Provide L2/L3 production support for SAP S/4HANA Service, resolving incidents, service requests, and defects within SLAs
Perform root cause analysis, implement sustainable solutions, and drive continuous process improvements
Configure, support, and maintain Service Orders, Service Contracts, Entitlements, Warranty Management, Repair Processes, Resource Scheduling, and Service Billing
Monitor and support integrations between SAP S/4HANA Service and related modules (SD, MM, FI/CO, PM/EAM)
Support SAP Fiori applications and mobile solutions for service and field service teams
Participate in UAT, regression testing, and production releases
Develop user documentation, deliver end-user training, and support adoption of new functionality
Collaborate with business stakeholders to identify enhancement opportunities and deliver improvements
Participate in on-call and off-hours support to ensure system stability and business continuity

Required Qualifications
10+ years of experience
Bachelor's degree in IT, Computer Science, Business, Engineering, or related field, or equivalent experience
SAP S/4HANA Service or related module certification (Customer Service or Plant Maintenance/EAM)
ITIL Certification

Skills
SAP S/4HANA Service Management
Service Order Management
Service Contracts and Entitlements
Warranty and Claims Management
Service Billing
Repair Processes
Resource Scheduling
SAP Fiori
SAP Mobile Solutions for Field Service Management
SAP SD Integration
SAP MM Integration
SAP FI/CO Integration
SAP PM/EAM Integration
SAP ECC PM/CS Support
SAP Testing Methodologies and Release Management
ServiceNow
Jira
ITIL-Based Support Processes
Production Support
Root Cause Analysis
Stakeholder Management
Incident and Problem Management
User Acceptance Testing
End-User Training and Documentation
Continuous Process Improvement
On-Call and Off-Hours Support
Global User Support

Schedule
Start date: 2026-09-21