Retail Manager

We're different. Always Tasty. And Fast

We are Anne’s Pantry, a bakery and café brand in Melbourne’s south-east area since it was founded by a local pastry chef in 1929. As you can tell from our brand name, our main product is the fresh and tasty baguette with a massive range of “homemade flavour” items. Anne's Pantry currently has some stores around the Surrey Hills, Box Hill, Balwyn and Ashburton. 

Key responsibilities include:

• Managing and controlling the daily retail operations of the store to ensure efficient service and achievement of operational objectives.
• Determining product ranges, stock levels and customer service standards based on sales performance, seasonal demand and customer preferences.
• Selecting, training, rostering, supervising and evaluating the performance of retail staff.
• Monitoring food products, beverages, packaging and other inventory levels and coordinating purchasing, supplier orders and inventory control.
• Monitoring sales, labour expenses, stock costs, wastage and other operating expenses against established budgets and financial targets.
• Overseeing point-of-sale operations, cash handling, banking, daily reconciliations and the maintenance of stock and financial transaction records.
• Implementing pricing strategies, product displays, promotional activities and local marketing initiatives in accordance with business requirements.
• Ensuring attractive product presentation, accurate product information and consistent customer service standards.
• Responding to customer enquiries, feedback and complaints and implementing measures to improve customer satisfaction.
• Planning staffing and stock requirements for weekends, public holidays, seasonal periods and periods of high customer traffic.
• Establishing and implementing operational procedures to improve sales, productivity, stock control and service efficiency.
• Ensuring compliance with workplace health and safety, food safety, hygiene and other applicable regulatory requirements.
• Safeguarding cash, stock, equipment and other business assets through appropriate security and loss-prevention procedures.

Qualifications:

• At least 2 years of relevant full-time work experience in a similar retail management role
• At least a Diploma in Hospitality Management or a related field.

To be considered for this role, applicants should have:

• Applicants must have full working rights in Australia. Australian citizens and permanent residents are highly regarded.
• Strong leadership and staff supervision skills.
• Well-developed communication and customer service abilities.
• Good organisational and problem-solving skills.
• Ability to work effectively in a fast-paced retail and hospitality environment.
• Sound understanding of stock control, sales performance and daily operational management.