Returns Specialist

The Returns Specialist is primarily responsible for the Open Box project and the Bulk Return program. This role requires a high level of attention to detail when inspecting returned items, preparing documentation, and converting returns into Open Box inventory. The Returns Specialist also ensures that all items in the Bulk Return program are processed accurately and sent back to vendors on schedule.

Responsibilities

• Inspect, rebox, and relabel returned items and add them to inventory as Open Box items.

• Process all items in the Bulk Return program, preparing complete and accurate documentation for each vendor, boxing the items, and shipping them back to vendors.

• Generate new UPCs through GS1, submit NOP setup requests to Digital Merch, and add the items to NetSuite.

• Sort and organize returned items by category, condition, and storage location within the warehouse.

• Maintain a clean and organized workspace by following warehouse safety protocols.

• Identify returned items that can be resold through special projects rather than donated.

• Oversee the disposition of donations to local and national charities.

• Perform additional duties as requested to support the warehouse and inventory team operations.

• NetSuite experience.

• Advanced proficiency in Microsoft Excel, including pivot tables, charts, and applying formulas to add operational value to data sets.

• Clear and effective written and verbal communication skills.

• Attention to detail is needed to ensure accuracy in data analysis, processing, and reporting of reverse logistics functions.

• Excellent time management skills to prioritize tasks, meet deadlines and manage multiple projects simultaneously in a fast-paced environment.

• Proactive in identifying opportunities for process improvement, risk mitigation, and optimization of reverse logistics management practices.

• Ability to work autonomously, exercising independent judgment and decision-making on complex issues, and under management supervision.

• Operates with a sense of ownership and urgency.

Preferred Education and Experience

• Bachelor’s Degree

• 3+ years of experience in project-based work.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment and adjacent warehouse facility. This role routinely uses standard office equipment such as computers, phones, photocopiers, printers, and packing equipment. This is an office work position at the GOVX Fulfillment Center in LaVergne, TN.

Physical/Mental Demands

• Physical – This role will require some lifting to 40 lbs.

• Mental – Problem-solving, making decisions, interpreting data, organizing, reading/writing.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel

No travel is expected for this position.

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

• Competitive pay.
• Paid Time Off, Paid Sick Leave, and Paid Holidays.
• Competitive insurance benefits including Medical, Dental, Vision, and Life Insurance.
• Flexible Spending Account (FSA), Health Savings Account (HSA) available.
• Voluntary benefits including Critical Illness, Group Accident, and Voluntary Life.
• 401(k) retirement plan with discretionary company match.
• Employee discounts on the GOVX website.
• Opportunities for career advancement and training.

Pay Range
$21.00 - $23.00/ hour

AAP/EEO Statement
EOE/Veterans/Disabled

The position will require the successful completion of a background check and drug testing before starting employment.

About GOVX, Inc.
Savings for Those Who Serve

GOVX was founded in 2011 to offer exclusive benefits to those who serve our country. The GOVX membership is comprised of current and former members of the American military, law enforcement, firefighting, medical services, and government personnel. We are dedicated to supporting these communities and to offering unique value to our members, while delivering an authentic platform for brands to reach our growing customer base. As the largest and fastest growing digital platform serving this deserving audience, we are committed to stretching the limits of ecommerce to deliver the best assortment for our members’ on-duty and off-duty needs.