Quality Assurance Supervisor

New Flyer is North America's heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior® and Xcelsior CHARGE® brands. It also offers infrastructure development through NFI Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is available at www.newflyer.com.

POSTION SUMMARY

The Quality Supervisor is responsible for leading and overseeing Quality Control and Assurance activities and Quality Inspectors. This role will promote quality-at-source, lead containment actions, guide production cells in corrective & preventive actions, and support Winnipeg vehicle production plant.  The role also drives continuous improvement through the development, implementation, and enhancement of Standard Operating Procedures (SOPs), Work Instructions (WIs), and Standard Work.

WHY JOIN US:

• Be a part of a team leading the world’s electrification of mass mobility
• Competitive Wages and comprehensive benefit package with Immediate benefit eligibility    
• Paid holidays and vacation
• Passionate about creating a better product, a better workplace, and a better world
• Inclusive workplace culture that values and empowers team members.
• On-the-job training in a continuous learning environment (we’ve invested 10.9 million in 2023)
• Advancement opportunities within our family of companies

WHAT WILL YOU DO

• Provide leadership and guidance to all QA frontline staff, including appropriate training.
• Maintain awareness of current quality issues, containment activities, and improvement initiatives; communicate status updates during production meetings.
• Pursue open actions and promote systems-thinking with all QA inspectors.
• Perform situational analysis for the appropriate deployment of staff or assignment of tasks.
• Coordinate communication between internal customers, inspectors and internal suppliers within New Flyer.
• Support ISO 9001 and process improvement initiatives.
• Identify and resolve quality related concerns on a timely basis.
• Liaison with production personnel to resolve Quality or Conformance problems, Design changes, shop floor instructions and other related issues.
• Identify shortcomings in operations and document for improvement through C&CAR process.
• Oversee and maintain the NCP reject report process and related outputs.
• Monitor Scrap, rework and vendor returns.
• Oversee Vehicle final delivery process; ensure proper information is flowing from Field service, to address all open demands.
• Provide product data and support to field staff and to external customer.
• Provide matrix of QA performance for continuous improvement initiatives.
• Monitor inspection processes for conformance to company policies and procedures.
• Support and verify Production self-inspection processes to ensure effectiveness and compliance.
• Ensure the effective administration and follow-up of ISO-required quality processes, including measuring instrument Calibration, containment, cause & corrective action report , field service action reports response , supplier corrective action requests , inter-plant problem reports , quality control and quality assurance records.

WHAT YOU NEED TO BE SUCCESSFUL:

• Post-secondary diploma or associate degree in fundamentals of Manufacturing/Production or Quality Assurance (or) Post-secondary skilled trade license in Industrial / Mechanical / Electrical or related fields.
• ASQ CQIA or equivalent certificate in QC / QA / QI / QM
• At least 7 years of experience in complex manufacturing environments with a focus on quality control, audits, assurance, root cause investigations and preventive actions.
• Minimum 4 years of experience in a quality inspection staff management position.
• 2+ years of experience in interpreting CMM inspection outputs, interpreting FPI / X-ray / Mag-particle / other NDI outputs.
• Proficient in the use of precision measurement and inspection equipment, including calipers, verniers, micrometers, CMM, optical scopes, torque tools, and non-destructive inspection (NDI) instruments
• Proficient in Microsoft Office applications, particularly Excel, Word, PowerPoint and SharePoint.
• Strong analytical skills with the ability to collect, mine, analyze, interpret, and summarize quality data to support decision-making and continuous improvement initiatives.                 
• Professional verbal and written communication skills.                   
• Proficient in Oracle or other ERP systems.                   
• Ability to read and interpret engineering drawings, technical specifications, and manufacturing documentation to identify critical-to-quality requirements and ensure product conformance.

OUR WHY: We exist to move people. Our mission is to design, deliver, and support market-leading bus and motor coach solutions that are safe, accessible, efficient, and reliable.

NFI Group | We Move People - YouTube

Leveraging 450 years of combined experience, NFI is leading the electrification of mass mobility around the world. With zero-emission buses and coaches, infrastructure, and technology, NFI meets today’s urban demands for scalable smart mobility solutions. Together, NFI is enabling more livable cities through connected, clean, and sustainable transportation. News and information is available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, nfi.parts, www.alexander-dennis.com, arbocsv.com, and carfaircomposites.com.

New Flyer is an equal opportunity employer.  We celebrate diversity, ensure equitable experiences and are committed to creating an inclusive environment reflective of the communities we operate. Accommodations are available at all stages of the recruitment process, at the candidates’ request.