Technical Services Associate

Job ID: 2617055
Location: Chantilly, VA, US
Date Posted: 2026-09-21
Category: Information Technology
Subcategory: Technical Svcs
Schedule: Full-Time
Shift: Day Job
Travel: No
Minimum Clearance Required: TS.SCI_wPoly
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: ORA_ON_SITE
Description
We are seeking a motivated and adaptable professional to join our team as a Technical Services Associate | Audio Visual (AV) Tech. This role is multi-faceted, involving both technical support for IT systems and providing audio-visual and video-teleconferencing (VTC) support in a fast-paced, dynamic environment. This is an exciting opportunity for motivated individuals who enjoy tackling technical challenges and providing exceptional customer service, join our team and contribute to solving complex IT and AV challenges in support of our mission! This position is onsite and located in our Chantilly VA office.
Role Overview - Technical Services

• Provide technical support to field engineers, technicians, and product support teams in diagnosing, troubleshooting, and repairing computer systems, software, networked, and wireless systems.
• Manage work assignments and tasks through a ticketing system.
• Assist with computer moves, system imaging, deployment, and ensure proper documentation of equipment reception and removal.
• Maintain and update accurate asset records.

Role Overview - Audio Visual Technician

• Support video-teleconferencing (VTC) and audiovisual events, including scheduling, setup, testing, and troubleshooting.
• Work independently in a fast-paced environment, managing AV/VTC events with minimal supervision when necessary.
• Develop and implement procedures, policies, and technical solutions to address customers' AV and VTC requirements.
• Participate in handling AV and VTC installations as well as hardware upgrades.

Qualifications
Required Certifications:

• Candidates must have a Bachelors Degree and 0-2 years of experience. 4 additional years of experience can be used in lieu of a degree.
• Security+ Sertification
• Active TS/SCI clearance with a Poly.
• Experience providing onsite technical support
• 1-2 years of experience doing hardware updates

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC's approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see .