Why This Role Stands Out
This role offers significant opportunities for career growth and skill development within a reputable company, with a competitive salary range of INR 6-9 LPA for experienced professionals. You'll thrive here if you have a strong background in retail operations, sales management, and team leadership, and are passionate about delivering exceptional customer experiences. Apply to take your career to the next level in Mumbai!
Quick Overview
Job Description
๐ง๐ต๐ถ๐ ๐ฟ๐ผ๐น๐ฒ ๐ถ๐ ๐ณ๐ผ๐ฟ ๐ผ๐ป๐ฒ ๐ผ๐ณ ๐๐ต๐ฒ ๐ช๐ฒ๐ฒ๐ธ๐ฑ๐ฎ๐'๐ ๐ฐ๐น๐ถ๐ฒ๐ป๐๐
๐ฆ๐ฎ๐น๐ฎ๐ฟ๐ ๐ฟ๐ฎ๐ป๐ด๐ฒ: ๐ฅ๐ ๐ฒ๐ฌ๐ฌ๐ฌ๐ฌ๐ฌ - ๐ฅ๐ ๐ต๐ฌ๐ฌ๐ฌ๐ฌ๐ฌ (๐ถ๐ฒ ๐๐ก๐ฅ ๐ฒ-๐ต ๐๐ฃ๐)
Experience: 8+ yrs
Location: Mumbai, Maharashtra, India
Job Type: Full-time
We are looking for an experienced and results-drivenย Store Managerย to oversee end-to-end store operations, drive sales performance, deliver an exceptional customer experience, and lead a high-performing retail team.
The ideal candidate will have strong expertise inย retail operations, sales management, team leadership, inventory control, customer relationship management, and store performance optimisation. The role requires a hands-on leader who can manage daily operations while consistently achieving business and customer-service objectives.
Key Responsibilities
- Manage day-to-day store operations and ensure smooth and efficient functioning.
- Drive store sales, revenue, and profitability in line with business targets.
- Monitor key retail metrics includingย sales, conversion, average transaction value, and team KPIs.
- Lead, motivate, coach, and develop store sales and support teams.
- Set individual and team targets and monitor performance against agreed objectives.
- Ensure consistently high standards of customer service and overall customer experience.
- Handle customer queries, complaints, and escalations and ensure timely resolution.
- Monitor inventory levels, stock movement, product availability, and replenishment requirements.
- Coordinate with warehouse, logistics, merchandising, and internal support teams.
- Ensure effective visual merchandising and maintain high standards of store presentation.
- Maintain store hygiene, discipline, safety, and operational standards.
- Monitor billing, cash handling, daily sales reconciliation, and store documentation.
- Conduct regular stock checks and support inventory audits and reconciliation.
- Ensure adherence to retail SOPs, company policies, and operational processes.
- Analyse sales, inventory, and performance reports and implement corrective actions where required.
- Support promotional campaigns, new product launches, customer events, and other store initiatives.
- Prepare and share regularย MIS, sales, inventory, and performance reportsย with management.
What Makes You a Great Fit
- 8+ years of experienceย in retail store management, retail operations, sales, or a related field.
- Strong experience managingย end-to-end store operations and sales performance.
- Proven ability to lead, motivate, and manage retail sales and support teams.
- Strong understanding ofย sales targets, KPIs, conversion, revenue, and performance management.
- Hands-on experience with inventory management, stock control, replenishment, and audits.
- Strong customer relationship management and customer-service skills.
- Experience handling customer complaints, escalations, and service recovery.
- Good understanding of visual merchandising and store presentation standards.
- Experience managing billing, cash handling, daily sales reporting, and store documentation.
- Strong analytical skills with the ability to interpret sales and inventory data and take corrective action.
- Excellent communication, interpersonal, negotiation, and problem-solving skills.
- Strong organisational skills with the ability to manage multiple operational priorities.
- Proactive, commercially aware, and hands-on approach to retail leadership.
- Ability to maintain operational discipline while creating a positive and customer-focused store environment.