Technical Operations Manager, Repair and Maintenance

As a Technical Operations Manager, specializing in repair and maintenance, you’ll drive product quality and customer experience improvements through data analysis and cross-functional collaboration. In your role, you will also manage financial planning processes, monitor network performance, and lead troubleshooting efforts. Additionally, you will manage vendor performance and provide local insights to centralized teams to drive refinement and innovation.

• Drive product quality and customer experience improvements. Use field data to drive quality improvements through cross-functional quality improvement forum.
• Support financial planning processes such as business forecasting, target setting, and CapEx/OpEx budget. Manage operations schedule, budgets, actual costs, and performance.
• Monitor network performance and lead troubleshooting efforts for network systems. Prepare and implement MOPs and update network documentation based on changes in network topology.
• Manage vendor performance for both inside and outside plant responsibilities.
• Provide local insight to centralized process management teams to jointly drive refinement and innovation. Drive cross-functional strategic initiatives to improve customer experience and overall cost structure of the business.

• Bachelor's degree or equivalent practical experience.
• 6 years of experience in network operations, network engineering, or network construction.
• 4 years experience building and maintaining telecommunication infrastructure, FTTH/X, network operations, and/or outside plant (OSP) projects.
• Experience with construction quality processes for predictive, proactive, and reactive quality management.

• Master's degree.
• PMP Certification.
• 10 years of experience in network operations, network engineering, or network construction.
• Experience managing projects involving team members from multiple disciplines.
• Experience in keeping multiple critical stakeholders informed, and  interacting with both external partners and internal groups.
• Experience working with vendors and management to continually improve, change, and develop procedures for efficient installations, and report up to leadership on market performance.